I've worked with both Carlo and Allan over customer service and they were absolutely delightful to work with. Even though the hearing aids didn't work out the way we had hoped, they were very patient and kind in making sure our case was dealt with smoothly. They deserve raises and promotions!
Response from Audien HearingAug 19, 2026
Hello Fred,
Your review is such a wonderful reflection of the kind of care we want every customer to receive. Although the hearing aids were not the right fit for you, we are truly glad Carlo and Allan were able to make the experience easier with their patience, kindness, and dedication.
We will absolutely pass along your generous recognition to both of them. Comments like yours are incredibly meaningful to our team!
Warm regards,
Specialized Care Team
Audien Hearing
ST
Stuart
He was constructive and patient with my…
He was constructive and patient with my resquest and helped me slove the issue
Response from Audien HearingAug 18, 2026
Hello Stuart,
We are glad our representative took the time to understand your request, work through the details with you, and help bring the issue to a resolution. Your patience and kind feedback are greatly appreciated.
Thank you for choosing Audien Hearing!
Warm regards,
Specialized Care Team
Audien Hearing
SH
ShazzaC
A difficult experience
My husband paid $389 this month for their Atom X. It whistled and kept falling out of his left ear. Today an Audien "audiologist" told him in video call that it didn't fit and said he was being emailed a return label. He agreed to pay $50 extra for Audien to replace it with an over the ear design plus $99 for annual support for this "upgrade." No return label was sent. Emailed Audien. Got a reply saying they had no record of a request for a return label nor of any request for them to replace it for $50. The email said their only record was of us planning to return the Atom X. According to their small print we would pay for the shipping. Tried phoning their support number.Went to voicemail. After I posted details of this on Trustpilot and disputed the charge with our credit card company I was called by an Audien customer care rep tonight who tried to convince me to pay an extra $46.14 (not $50.) He said once that was paid they would send us a prepaid return label. And once they verified after that that the Atom X was in the mail back to them they would ship the new device by regular mail. After several more phone calls when I stood my ground they finally agreed to email me the label and ship the new device by express mail. I paid the $46.24 on their site.
Response from Audien HearingAug 18, 2026
Hi Shazza,
Thank you for taking the time to share the details of your experience. I understand why the conflicting information regarding the return label, replacement, and upgrade would be frustrating, especially after taking the time to complete the video appointment and follow up with our team. We appreciate you bringing this to our attention and giving us the opportunity to review what happened.
I reviewed the details of your previous video appointment and can confirm that Lars introduced himself as a Hearing Specialist and discussed your husband's experience with the Atom X, including the fit concern. During the appointment, he also explained the AudienCare program and the available options.
Your case has now been brought to our Specialized Care Team, and we will be closely involved in handling your replacement moving forward. We will make sure the replacement request is properly reviewed and prioritized, and that you receive clear updates regarding the return and shipment.
Thank you again for your patience and for giving us the opportunity to assist you. We appreciate your continued communication and will do our best to make the remaining steps as smooth as possible.
Warm regards,
Specialized Care Team
Audien Hearing
AC
Ann Craig A.
Ro was very thorough and patient with…
Ro was very thorough and patient with her explanations. Product looks like it will be very helpful and I look forward to being able to hear family and friends again.
Response from Audien HearingAug 15, 2026
Hello Ann,
What a meaningful review to receive! We are glad Ro took the time to explain everything thoroughly and patiently. Most importantly, we hope your new hearing aids help you reconnect with the conversations and moments you have been looking forward to enjoying again.
Thank you for choosing Audien Hearing, and we wish you many wonderful conversations ahead!
Warm regards,
Specialized Care Team
Audien Hearing
KT
Kathy T.
My first Hearing aids over the counter.
Hearing aids and a great value and tuturial and video chat with Ro Reyes was very helpful and she was amazing with answering questions and knowledge of the devices and other devices the company has and the difference between them.
Response from Audien HearingAug 15, 2026
Hello Kathy,
It is wonderful to hear that Ro made your first over-the-counter hearing aid experience such a positive one. Her knowledge of the devices, clear explanations, and willingness to answer your questions can make exploring new hearing technology much easier.
We will be sure to share your kind recognition with Ro. Thank you for giving Audien Hearing a chance to be part of your hearing journey!
Warm regards,
Specialized Care Team
Audien Hearing
RE
Roger E.
AuAudien service dien hod to me and my…
Audien has been so good to me and my wife we would recommend them a100per cent to anyone Audien customers
Response from Audien HearingAug 15, 2026
Hello Roger,
It means so much to know that Audien has taken good care of both you and your wife. A 100% recommendation is an incredible compliment, and we are grateful for the trust you have placed in our team.
We truly appreciate having you both as part of the Audien Hearing family!
Warm regards,
Specialized Care Team
Audien Hearing
RG
Richard G.
Kendall was doing her best
Kendall was doing her best. The experience was hair raising because it took a long time to respond to her satisfaction that I deserve replacement hearing aids. I had to tell my story several times.
Response from Audien HearingAug 14, 2026
Hi Richard,
Thank you for taking the time to share your experience. We appreciate your kind words about Kendel and recognize how important it is to feel heard and supported throughout the process.
We sincerely apologize for the time it took to reach a resolution and for having to repeat your concerns more than once. We’re glad Kendel was able to assist you and ensure that your concerns were properly reviewed. A brief assessment of the hearing aids is needed first so we can document the issue and ensure the replacement request is processed correctly.
One of our Care Specialists will also assist you with the replacement process to help ensure everything goes smoothly and that you receive the support you need along the way.
Thank you for your patience and for giving our team the opportunity to assist you.
Warm regards,
Specialized Care Team
Audien Hearing
KM
Kathleen M.
Agent was very helpful and is shipping…
Agent was very helpful and is shipping me replacement hearing aids.
Response from Audien HearingAug 14, 2026
Hi Kathleen,
We are happy to hear that our agent was able to step in, assist with your concern, and arrange for replacement hearing aids to be shipped to you. We know how important it is to have dependable hearing support, so getting a replacement on the way can bring a great deal of peace of mind.
We hope your new hearing aids arrive safely and give you the reliable performance you are looking for. We appreciate you sharing your experience and recognizing the help you received.
Warm regards,
Specialized Care Team
Audien Hearing
