Kevin J.
World class service and product
Audience customer service reps are the best anywhere, and Allan was no exception. Although he could not help me because I was looking for an accessory that you do not sell, his professionalism and desire to help makes him a superb representative of the Audien brand. To add a little background to my experience, I tried the Atom X aids and they just were not for me so I upgraded to the Audien Ion Pro 2 (the way Audien dealt with me and handled that entire process was a master class in customer service…outstanding!). I did have great difficulty at first adjusting to the occlusion effect, and I was tempted to give up. But then I changed the ear domes to the cone type and it was a night and day difference. I did not even need an adjustment period. I couldn’t believe it! Audien has hit a home run with the Ion Pro 2 aids. Here’s hoping that Audien will begin selling extra charging cases as an accessory so I don’t have to keep worrying about leaving the case that I have either at home or at the office :).
Response from Audien HearingFeb 25, 2026
Hi Kevin, Reading through your experience really says a lot. Even in a situation where Allan could not provide the exact accessory you were looking for, it means something that he still showed up with professionalism and a genuine desire to help. That kind of consistency speaks volumes. Your journey from Atom X to the Ion Pro 2 is also great to hear about. Not every device is the right fit for everyone, and the fact that the upgrade process felt smooth and well-handled makes a difference. Adjusting to occlusion can be frustrating at first, so finding that switching to the cone domes solved it immediately must have been such a relief. Those small changes can completely transform the experience. It is wonderful to know the Ion Pro 2 has been such a strong fit for you. And your suggestion about offering extra charging cases is thoughtful and practical. We truly appreciate feedback like that because it comes from real day to day use. Thank you for taking the time to share such a detailed and honest review. It means a great deal. Warm regards, Specialized Care Team Audien Hearing