Richard C.
Mixed feelings
I have mixed feelings about my hearing aid experience. It has now been about a year since I was examined and fitted for my aids. I have no complaints about the initial process, though there was a bit of delay in the delivery of the aids. I suppose they have worked as well as I could have expected, though adjusting is somewhat cumbersome. When deciding which model to choose, I was persuaded by the Audibel rep. to go with one that requires replacement batteries, rather than a rechargable model. Replacements are not inexpensive and I have found that they don't last that long, regardless of the amount of time I actualy use them. Most bothersome is the fact that the Thrive feature is problematic. Any time there is an update, my aids no longer connect to Thrive. The process of re-connecting to Blu-tooth is multi-step and sufficiently complicated that I usually end up calling headquarters to walk me through it. And the Blu-tooth/Thrive feature added considerable expense. Until I reconnect, all the neat Thrive features are unavailable to me.
Response from AudibelJan 29, 2020
Hi Richard, Thank you for sharing your thoughts with us. Comments and concerns shared by Audibel hearing aid users are fantastic feedback to allow us to keep delivering products that meet the needs of users such as yourself. We’re sorry to hear about your frustrations and we will use your feedback to improve our products and service. We are aware of the Thrive App connectivity issues and are working diligently to resolve them. You are taking all the proper steps by continuing to work with your Audibel hearing care professional and working with our mobile support team. We know that the professionals who fit and work with Audibel hearing are the best in the business and will welcome the challenge to help you not only hear better but live better. We are committed to driving the best hearing aid quality and performance. Sincerely, Audibel