ATTSavings.comReviews of attsavings.com

I order landline service for my Mom's new assisted living apartment on March 17th and requested that service start on or after March 29th (the date she was moving in). I provided her service address and my address as the billing address. On March 18th I received an email indicating that the phone service would be installed on March 25th and listed Mom's address as both the service address and mailing address. I called on March 19th to explain that she would not take possession of the apartment until March 29th and she would not be available for the 25th. spoke to many reps at AT&T, a few of which tried to be helpful but ended up transferring to another department. Five or six hours on the phone and still no resolution. Mom is now moved in, but still has no landline. This is a safety issue--I live almost 500 miles from her and take care of all her financial affairs. Spoke to AT&T rep on 4/3 with very good results. Not transferred, but rather assured issue will be taken care of. What a relief!

When I called to get internet installed from AT &T, after being on the phone for 45 minutes I was told they could not give me an install date (due to them not being able to "identify" me which is why the phone call was 45 minutes long. They said they would email me. I explained my phone doesn't received email and I have no internet. AT & T said they would text me. Then while at work the installation guy called me and said he be at my house in 30 minutes. I explained to him I was at work and never received the "text", I cancelled the install for that day. Right after we hung up I got the "text" that the install was for that morning. Checked my email (used my work's internet) as sure enough they emailed me previously advising of the install date. Another call to AT & T. I set the install date up for Saturday. Explained what had happened previously, and said you have to text me. Saturday mooring, after setting my alarm so I made sure I was up between the 8:00 - Noon time range, nothing. Another call to AT & T (and yes it was long). She said we emailed you, we changed the install date. They pushed it back 2 weeks!!!! I've been without internet for 3 weeks at this point, feels like I am living in a 3rd world country. It isn't installed yet, the new date is this coming Saturday. We'll see how this one goes.

One of the best experiences from start to finish. Easy set up!

Although the quality of service is deplorable and the person that tok my order over the phone told me the incorrect price, I have been pleased with the customer service response times and knowledgable techs that have come multiple times to try and fix the service.

While in search of service with different companies, I came across ATT U-Verse. Not only they offered wonderful and feasible prices that would fit my budget as a single father of two beautiful children, but their customer service and quick response to resolve a solution is what amazed me in the end. Most companies would have made there company about themselves, but AT&T made it about me. This is why I am Amazingly pleased and will always be an honest and loyal Customer.

The first call went great. I felt like I was being taken care of and even spoke with the representatives supervisor to compliment the manner in which he handled the Internet service transaction. After the package arrived, I realized there was no modem included. It was then that AT offered to sell me a modem for $100. I ended up buying the modem, that according to another ATT representative, would work with my equiptment. When I had trouble setting it up, I was told that my modem was not supported by ATT (it is an ATT modem). While on hold to cancel my service completely, I figured out how to set the modem up. I never made it to the customer cancellation department due to the extremely long hold time. When the customer service representative returned to the line, I had almost completed the set up. He helped me do a few things that I would not have known to do myself. That is about all I am grateful for. It seems as if ATT is getting just as bad as Comcast. Why not just go with Comcast if you have to deal with poor customer service

Was suppose to get my phone line since the 24th and my home phone hasn't even been fiixed. Really disappointed! Everytime I call customer service it takes me forever to get to an operator and all you guys do is send out a technician which can never do nothing to my phone service. And schedule someone else to come and do it and they aren't able to fix it when do I get my service????

The technical support for was good. Keep up the good work