ATTSavings.comReviews of attsavings.com

When I called to set up my service I was offered a package/special of 450 channels with internet at 45mbps and an amazon prime gift card for $116 which the price was good for TWO YEARS with only one of those years supposedly under contract. Also I explained I had to leave for work at 11am so I needed a 9am appointment which is what she told me she set. Some how the install time was 11am which made me late for work but the installed did install the 450 channels and the internet but said nothing about the Amazon Prime. (I did forget to ask the installer about that.) When I first logged into the system (My AT&T website) it showed a package of 300 channels with the 45mbps internet and no mention of amazon prime for $116. Also it was only good for 12 months. I then spoke with someone in chat and expressed my concern that the channels were listed wrong and that it wasn't listed for two years as I wanted that two year special price. The representative in chat basically changed my service to the 450 channels and the 45mbps internet for a lower price of $106 and it was only for THREE MONTHS. I did not want a three month package, I wanted the special you guys were running that I was told about for the 2 years. He also mentioned Gift Card which I had to tell him again that I had wanted the Amazon Prime. He said he took care of it but I have my doubts. So now here I am with a package for only 3 months in which he told me I would have to call back and ask for another promotion, which I told him I did not want to have to call back every 3 months and keep dealing with promotions. It was the whole reason why I signed up for the two year promotion in the first place. I have no idea if I will even get that Amazon Prime membership now. This whole thing has me regretting choosing this over Time Warners service.

When I placed my initial order to start internet service I was very clear with the sales person that I needed a modem. He explained all the options and pricing and said that it would be shipped 2nd day air to me. 5 days later when the box arrives there is no modem. Upon calling sales/technical service they tell me that the order was never placed. The real kicker was that it couldn't be shipped to me for another two days meaning it would be at least another 5 days till I received the modem. When I asked for expedited shipping or a discount on the modem the manager on duty told me that the situation did NOT warrant any action on their part. He then threatened that all phone calls are recorded and he could prove that I had not order the modem in the first place. After I asked to speak with his supervisor he transferred me to a different region's sales/tech support department who naturally couldn't pull up my account. When they transferred me back I reached a machine that said "call be during business hours, good bye." I will never use AT&T for anything ever again. Not a home phone, a cell phone, or internet. The organization is riddled with employees that failed business ethics.

2 of the 3 customer service people I dealt with were very nice and genuine. The third was indifferent/rude. I can't say whether the Internet is good or not but setup has been very difficult. I was stood up for my setup apt. - after calling custome service they had scheduled for a day 4 days after the day I had scheduled (on a day I would be out of town) at a completely random time. After requesting the service be turned on same day they said even though it was their error they wouldn't be able to change the apt. Unfortunately it took threatening to cancel my service altogether in order for them to offer coming earlier in the week. While they eventually did do what I asked I hate that it takes extremes in order for them to care enough to do something small in order to keep a customer happy. Hopefully once it's set up everything will run smoothly. I'm still willing to give the u-verse and att a go.

Very efficient. Answered all questions.

We have had and enjoyed u-verse for many years. Thought how much trouble could it be to switch to our new home? After 2.5 hrs on the telephone over 2 days and 4 different representatives giving us 4 different monthly costs, we decided to switch to Direct TV. Unfortunately we will still have to deal with AT&at, which I'm very unhappy about but no other choice. You guys really need to fix your custoner service, it's broken!!!

Lease cancel

Call AT&T directly. Don't do it through these people

The technician showed up on time, was very polite and answered all of my questions. He was very patient and everything is working great so far! He called in advance when he was on his way and he callled later to follow up on the service. He provided great customer service and so far, don't have any complaints on my service.