ATTSavings.comReviews of attsavings.com

Was sitting in the doctors chair texting. I asked if he needed me & he said no & got up back to work. Met him at 9am for installation. Asked how long it would take him, he said 1:30 hours. Abt 2 hours into this, I walked outside & he was gone. Completely gone & wiring hanging out. Ok fine. 4 hours later, I asked again he said 45 minutes.

I order service a week ago, was told it would take 2-3 days to receive my modem and I would receive email with a tracking number to track my order never received the email or modem, after day 5 no modem I called and was told I t will come that day or next day when my service is activated. the Day my service was suppose to be activated according to my confirmation email, no tech no modem, when I called I was transfer 4 times to different departments basically because nobody could explain to me one: why I don't still have a modem and two: my activation date had change and I was unaware and not notify through email yes I can attmit I was angry customer when I called because the day before when I call the rep wasnt listening to my concern just telling me anything that had nothing to with my account, I ask to speak with a supervisor 3 times was transfer but no supervisor every picked up yes AT&T this is true check my call log o yea all call are recorded right , so can you check back from the day your agent set my service up until today when I called, because still no modem and the tech has already came out today, once I called again today after the tech left again I was notify by your agent that my modem couldn't be tracked again and to give it one more day #day8 still stuck with no serivce and I'm still behind in school because no internet still.....I truly believe that customer serivce doesn't exist anymore out of all company's didn't expect this out of you guys

was told 7 days before they could install. Today the 8th was promised date. Now they are saying the 13 is the earliest. Not a good first experience from switching from another carrier. Having second thoughts. 2 weeks no tv or Internet with kids is hard especially when you work from home.

Have never had so much trouble setting anything up very frustrating!!!!

Very nice people they knew exactly what they were doing

I have been an ATT client for over 20 years. I have never seen such bad service from a company. I've been trying to UPGRADE my service and it has been a hassle. They've cancelled my appointment at home twice without even letting me know why. Every time I ask to speak to a manager or supervisor, no one is available. This problem has been going on since March. Still no positive outcome to my issue. If I could, I'd switch companies in an instant.

I ordered internet service, and had to wait over a week and on top of tjat told i had to pay for a technician, when i opted for self install. Have been an att ustomer for years, very disappointed and i cancelled the order request.

The installation was on time and fast. Installer answered all my questions. He connected some of wireless devices. I had some operator error after his departure but he left me his phone number. He answered right away and solved my problem. Great technician/installer.