AtransmissionsReviews of atransmissions.com

This is the worst buying experience I have ever had. I ordered a transmission from them that lasted 50 miles. But that is not the worst of it. Ordered transmission in March. Waited a couple days for a order number and tracking. I had to call to get this information. I only got a order number because the shipping was to take about 4 times longer than the 14 days promised on the web site. This company which is also got all auto parts has a very hard time with communication. I called so many times and got no answer, when they did answer they gave me the run around. They Would say the person you need to talk to is not in right now but we will give him a message for you. Then I would never get a call back. So then 2 months later I called and got a tracking number. Transmission shows up. Transmission was barely cleaned off before they sprayed it with silver paint. I installed the transmission and was worried about them maybe not putting a filter in it so I tried calling over and over to confirm with them that the tranny had a filter in it. They never did answer the phone. So I took the pan off of the tranny to find it did have a filter in it. Now this is the best part. Their transmissions are supposed to be tested. This one was bone dry inside. This unit had not been tested. After 50 miles the transmission locked up. So at this point I try to call again and again. I emailed over and over. No response. Then they actually answered the phone. Guess what, the guy I needed to talk to was out and would call me back. He never called. So I called his personal phone number that he gave me when he called me about the shipping address being a residential address. I was told the office girl would call me with info for shipping this junk back before they would send a replacement. Guess what, they never called. So I tried calling and emailing for another month. This transmission is in my only means of transportation. So at this point I have no choice but to have the transmission repaired at my brother in laws transmission shop. This thing was a wreck. Bad pump, bad solenoids , pinched gaskets, and a shorted out harness. This cost me $1900+ to have rebuilt. So I called them again, they answered after about 10 calls this time. I was told that who I needed to talk to about some sort of monetary compensation was out but she would let them know and they would call back. So more emails, more callS, and more frustration. I filed a complaint with the BBB. Didn’t get a response till I sent the owner a pissed off email. They responded to the complaint from the BBB by saying it is out of our hands the customer had the transmission repaired. So I am now working with the Michigan attorney generals office to get some sort of satisfaction. So my advice to anyone who reads this is Do Not purchase or trust this company to do the right thing. By the way both the BBB and the Michigan attorney generals office know this company well. I see their responses to these reviews and can’t help but laugh at their hubris. They blame their issues on COVID over and over. They used that excuse when my shipping took so long, but the the girl in the office let it slip that they couldn’t find a 93 4L60E. I ordered a rear end for my blazer the same day I ordered this transmission, it had to be pulled out of a truck and shipped from Michigan to Texas and it took 2 weeks. So never expect the truth out of them. Their claim of being so good that they have been in business for 17 years should never reach 18 years at their current rate of customer service. In response to A transmissions reply: I installed the transmission the first time.installed by eagle transmissions after they rebuilt it Yes we used the transmission you provided. After $1900 dollars worth of parts and labor to make it work. How do you expect people to trust your warranty when you will not communicate with your customers once you receive payment. Where did you read the transmission had no fluid in it? Your response is inaccurate and personally offensive. You left me high and dry by not communicating when it mattered, when the transmission locked up I couldn’t get you to answer a phone. Your mailboxes were all full so couldn’t leave a message, and never got any response to email till legal action threatened. Do you expect your customers to wait for months for you to respond? So Jeff Madison and Kevin Karwack if you payed someone to ship you a product that you needed to insure you could provide for your families and it was broken with a 5 year warranty but you couldn’t get the company you got it from to respond to any of your communications. What would you do? Let your family starve??? Well that’s the position you put me in. MCPA-331. Response to this is lies. These guys are liars. There has only been 2 transmissions in this truck. The original and theirs. They make it up as the go along. Buyer beware.

I swear you cant make this stuff up... So i call ATransmissions today to see what the status of my two month old order is and the lady gives me a tracking number for a shipping company by the name of Abf freight so i google the company name and this is the top result ABF Freight System - DO NOT USE THIS COMPANY, THEY ARE HORRIBLE, DON'T WASTE YOUR MONEY. This company is awful and a scam. They will give you a delivery date and then continue to push it back until they are ready to deliver your package.Jul 31, 2020... Now either horrible companys just happen to work close together or this shipping company is just another way for ATransmissions to try to drag thos out as long as they can ..... CAN I JUST GET A DAMN REFUND ALREADY

I am so aggravated with this company! I wish we had read reviews before placing our order but we just really needed a transmission for my truck. I have called these people a thousand times with no luck! I ordered on May 4th, 2020 and after a month never received a tracking number or anything. Finally I asked for a refund towards the end of June. Was told money would be refunded in 7 days. Well on July 6th got a call that I would have confirmation for my refund in 3-4 days. Well here it is August 6th, a whole month later, and still no confirmation or refund! I am so upset at this point! I called again today like everyday and was told I would receive a call back but I almost guarantee nobody will call! This is the worst experience ever. I just need my money back so I can take my business elsewhere and forget about this company! Update: It only took yall two seconds to take funds from my card so I would like my money back on my card in the same amount of time. I called again on Friday and was told I would have my refund in 48 hours. He it is Wednesday and still nothing! When my money is refunded, I will consider removing my review from the site!

Ordered a 4l60e trans may 18th.after only receiving an invoice to my email for a week I decided to call and get a status update, on Monday I called and talked to a female named jen she said she would have a tracking number for me by the end of the week(transmission Ordered the previous Monday) was told usually a 7-10 day ship period. Two weeks went by and decided to call again on Monday was greeted my a gentleman who said jen would be in about an hour and got my number and would be contacted as soon as she came in,4hrs later and still no call so I decided to call again was answered by the same gentleman as earlier and was shocked she hadn't called and guaranteed me that he would personally handle the situation and have the transmission shipped and give me a tracking number by the end of the day(Monday) latest would be Tuesday. Once again Nothing so waited for another week and decided to call again on Monday and was answered by a woman named Kim at this point i expressed my frustration and said that they would do extended warranty at no charge(does no good for a transmission you haven't received) was told I would receive tracking information by Thursday maybe Friday at the latest.....still nothing, I decided to wait 2weeks and called and this time was greeted by kim again and was put on hold while she checked the status, was on hold for 15 minutes till she hung up so called back and reminded her I was and she said that it was still sitting there and would ship by the end of the week, at which point I asked her bluntly so the transmission is still there in your facility but I was billed within 20 minutes of the order being placed in may(at this point it near end of July) she stated yes, so I stated just cancel the order and refund my money at which point she got rude and said Fine if that's what you want ill pass it on to our accounting department and abruptly hung up on me. After several days of no refund and no phone calls being answered by them i contacted my bank and had to dispute the charges,luckily my bank got my money back.I work in the auto service industry and for someone to use the covid19 as an excuse for their poor customer service and lack of producing a product for their customers is appalling, how they managed to be in business 17 years is a complete shock to me, DO YOURSELF A FAVOR AND AVOID THE HEADACHE AND AVOID THIS COMPANY AT ALL COSTS, spend a little more money and get a quality product from a reputable business and stands behind their products ie: jasper, monter transmission,ect.

ordered transmission on February 7th after 3 weeks i started calling many many times, talk to Jen (20 to 30 times) she says will have tracking number tomorrow the next week it will be the end of the week in the middle of April finally get a tracking number. Check tracking number (nothing) finally 8 days later get a transmission (lasted one week). They tell me I will get a lifetime warranty when i receive transmission it says 5 year warranty which is fine (if you stand behind it) but evidently does not mean anything if you don't honor the warranty. l talk to Jen on the 4th of May and she says it is probably the solenoids will send them (and pay partial install charge) asap, two weeks later no solenoids. Solenoids finally arrive & pay to put them in and same PROBLEM. Call and finally talk to Kevin on June 6th got attitude and a sad story of all their troubles, but assured me would be in touch to let me know when my tranny would be finished and shipped. Try to make contact with him or Jen and get put on hold till someone hangs up on me after waiting 30 minutes multiple times. When I called and wanted a refund Jen told me they would only return 80% for some B.S. reason. I called today which is July 23rd ask for Kevin, they put me on hold for 28 minutes get a voicemail box and before it is done it (or someone) hangs up on me. Nice way to run a business- I believe when I call and they hear my name they ignore my call. So at this point they have had my $1000 since feb. 7th and NO transmission NO refund and NO reimbursement for labor on solenoid install. So at this point I'm out $1500 - 6 months no vehicle and NOBODY SEEMS TO CARE! I NEED A REFUND SO I CAN GO GET A TRANSMISSION AT A REPUTABLE PLACE and move on with my life. (UPDATE PER atransmissions response) Kevin,(or whom ever wrote the response to my review) has never contacted me as they said in response to my comments and I have tried to call them 3 times since I wrote review and now get left on HOLD till phone HANGS UP, just more UNFULFILLED PROMISES! There is a REASON for your 3 STAR AVERAGE reviews and if this is how your company is run you won't be in business for too much longer. (UPDATE 8/17/2020) STAY AWAY FROM THESE THIEVES THEY WILL TAKE YOUR MONEY AND NEVER COME THROUGH WITH WHAT THEY TELL YOU. Called this morning about my refund that was supposed to be coming for the last 3 weeks and now tell me I have to pull the transmission and send it back to them so they can make sure it is their trans. Why would I do that when everything they said is a lie I would be out everything I have paid $1000 trans. $400 to replace it, $120 to put useless solenoids in (never reimbursed for as they said) plus paying to take it out, ( which I am going to have to do any way $200) shipping, plus 7 months of not having my vehicle, and still have to GO SOMEWHERE REPUTABLE to PURCHASE A TRANSMISSION and pay to have it put in. So all in all I WILL BE OUT $3000 + {LIFE LESSON} STAY AWAY FROM THIEVES AND LIARS} THESE PEOPLE ARE BOTH!!!!!

Update to my adventures thus far. Danny has come through as far as getting me a tracking number for a transmission replacement. Will update more once transmission is received and installed in vehicle.

It's been 4 months from the time of my order. 3 months waiting on the transmission and the last month waiting on the refund. Worst customer service I've ever experienced in my life and I've delt with Comcast before so that's saying something. I'd recommend you mine the iron, smelt it into a transmission yourself before the call this company. How they stay open is a mystery to me. Update: after 20 or more phone calls and threatening legal action and a formal complaint to the Better business bureau, a refund has been issued to our bank of the original purchase made back in April. Speaking with Kevin will get you a sad story but nothing much beyond that. Also he will lie to you. Danny is pleasant but she will also lie to you as well as screen your calls for Jen. Jen the manager will avoid you like the plague if you want anything from her. Also will lie to you. In the end it was Jen who got my refund processed, about 3 weeks late but processed all the same so thanks for that. Probably unrelated to the individuals above but the company scrubbed all (and there were many) negative reviews from their website. Go Anywhere else for your needs!

I don’t write reviews usually but this company customer Service screwed me good. Long story short i never received my transmission i paid for on may-28-2020. After many calls All I was told Is wait and wait Including fake shipping number. After a month I called and canceled my order for refund. The refund part is another story Of waiting. So I couldn’t take it anymore, called my bank and filed a dispute. On July-8-2020 i got my money back that i work hard for it. Very bad experience with this company.