AtransmissionsReviews of atransmissions.com

They got one star cause I had to, they dont answer the phones it takes weeks to get an email reply and after you finally make contact they send you the wrong part I've been at this for close to 6 months and I hope you dont make the same mistake I did by choosing this company it's not worth it at all even if it's cheaper go somewhere else and spend the money to get actual results and correct part

I needed a new Transmission. So I looked at the feedback and decided to roll the dice on Atransmissions. I am not entirely unhappy but I haven't been happy either. I received my order this morning. It has been more than two months since I paid for it. Excuses for COVID etc. OK, I can live with it. I ordered the cooler which did not ship with the transmission. I did not receive a callback today on that as usual. Now as a customer, I would liked to have known a few things beforehand about my order. The first thing is, they have a modern website with chat function but that is STRICTLY for sales. All post-purchase support will be done with 80s technology. If you ask on the chat or by email they will give you a phone number to call. That means old fashioned phones. They are VERY busy. I called maybe 10 times in 2+ months and went from greeting by live humans to the voicemail of someone too busy to take my call... or half the time to a hold music loop waiting for 1 of three ladies I spoke with through the issue of getting my purchase to ship. Hold time between 10 and 25 minutes. Know that if you leave a voicemail, you have already lost the game. There will be no call back. Or at least that was my experience. Once during my odyssey, I got a response by email from someone who sounded like he really wanted to help but sadly, he just started ignoring my emails after he gave me the phone number. So know, they don't really care a lot about you so much after they have your money as they did prepayment. I don't like the way I had to beg for information about my order. After the confirmation invoice by email, the rest was by phone. Why couldn't I even have the shipping numbers by email? Grrr. I get angry with bad customer service. But, hopefully, I won't have to deal with them anymore. Pray for me. The Transmission "looks" good. I yanked the pan and checked the filter, clean inside. Some shavings on the magnet not unreasonable. The outside was clean for a rebuild. I have seen worse. Has some kind of aluminized coating on it but no trapped grime or anything. From what I saw, I think it is going to be what I paid for. if not, the next review will be for the warranty ;) EDIT## finially got through to someone. My Transmission cooler will be shipped separately I am told. I regret choosing the option due to further delay. ##EDIT 06/04/20 in response to the response below. Thank you for making my point. My call netted me a "voicemail is full" message. How much of my time should be spent driving your customer service to complete my order? Wouldn't it be nice If I could just send an email referencing the order number and someone could reference the order at their liesure and send the oil cooler or refund it? Easy for you, easy for us. Try this... RE: Order #8970 ##EDIT 06/19/20 I keep calling Atransmissions. I get a switchboard to transfers me to Jen's voicemail. I get no call backs (as usual). Am trying email again and this. ##EDIT 06/22/20 After an email to Jeff Madison on the 19th, I recieved the cooler today the 22nd. Now, at last I can begin the work of actually swapping the transmission. Thank you Jeff.

Complete crooks! We ordered a transmission in April, 2020 waited the 7 days for shipping waited 7 more days still did not recieve shipment. Called to find out what was going on, was informed it hadn't shipped yet. We then told the very rude woman "child" to cancel our order. She put us on hold to find out what was going on, returned to the line stating that they can ship it out first thing Monday morning. We again told her to cancel our order and to refund our money. She said 5-7 business days and just hung up!! So unprofessional. Its over 2 weeks and nothing. We had to get our bank involved. DO NOT ORDER ANYTHING FROM THIS PLACE!!!!!

Terrible service. It took over 6 weeks to get the transmission. Then once it finally showed up they sent a 2wd one even though 4wd was ordered. Long wait times on the phone. I had to call three times to get them to schedule pickup of the wrong transmission they sent so I can get refunded. Each time they promised it would be picked up the following day... turns out they didn't even schedule a pickup until the 3rd time I called!!! All around terrible customer service. I can't even imagine trying to deal with them on a warranty claim. Save your time, buy elsewhere. Currently waiting on refund. Update 5/28/2020: They received the shipment of wrong transmission a week ago (on 5/21) and we have not yet been issued a refund. They do not answer phone calls and have not replied to emails. Extremely Frustrating!! Again, don't waste your time with this company and their awful customer service.

These guys are no good from the word go. I waited for a month no transmission. I've waited for another 60 days still no refund. I've turned them in to the BBB the said they would refund the money still no money. Only a no good scum of the earth kinda company would keep a person's money in times like these. They are worse than the Virus we are all fighting today. Stay away. They are not a good company or good people.

I ordered the transmission for my 97 Z71 . Right off the bat the ladies were helpful I making sure I got the correct one ad that I was satisfied with the purchase. Also I had ordered it right when the covid19 thing started shipping was 2 weeks out and I was able to go up to mi ad pick it up my self. It wet back in my truck flawlessly. My oh issue was on my doing while removing my transfer case I cracked the real seal on the adapter. Other than that I’m 100 percent satisfied with this company I’ve already recommended them to friends before use put mine in

I just want to be done with business! I have now been waiting 7 weeks for a reimbursement for the torque converter I had to buy because they didn't send one with my transmission as promised. After numerous phone calls and promises that my refund was being issued, now they will not answer my calls. I would love to see a response to this review that explains why I have been told at least 8 times that my refund was being issued that day but 7 weeks later still no refund. I would love to see a response as to why my calls are being ignored . You can't just respond with customer will be reimbursed and then never reimburse them. It has been 7 weeks since they received a copy of my receipt. I hope they don't think get to just keep my money for a torque converter that I paid for but did not receive. As soon as they reimburse me I will update this review! UPDATE! 4/27/2020- I received my reimbursement today. Thank you

Bought a transmission from these guys about a year and a half ago. Was having issues with it. Contacted customer support, explained what was wrong, they determined a warranty was required, they gave me a claim number, and within a couple weeks a replacement showed up. I did have to pay freight for the replacement, but it was a lot less then another complete transmission.