AtransmissionsReviews of atransmissions.com

Well its another day still no call back. So they will not longer get my business period. Poor communication for sure. I will no longer allow my customers to buy these transmission either. I am just going to take it lesson learned and pay for a local shop to fix this shops problem. So $1200 lost with another $2200 to fix their broke transmission. If you decide to buy here be careful. I thought maybe the month long wait and poor communication during the purchase was just a coincident. But after reading all the reviews its the same for many

Ordered my transmission April 29,2020 Numerous phone calls to find out what’s happening and when I can expect to receive the product ordered was told several times I’d receive a tracking number on a Friday but received no tracking number tried numerous times of calling to receive no answer and a voicemail that cannot accept any messages unless you are bored and don’t have a life and need extra things to do in your life this wouldn’t bother me too much and as of today I haven’t received the transmission I ordered the only two things on my mind are will I get what I paid for and is the quality of the transmission on par with the customer service I’ve received so far feeling screwed

I placed an order on april 29th and a month, a half later and they had not even started on it. I called and got an answering service with a full mail box. When I did get through the lady I talked to about cancelling my order was rude and this is the end of June and still no refund. I called to day and was placed on hold and the phone hung up. Stay away from this company.

I am not one to write negative reviews (or any reviews for that matter), but after my experience with this company I felt I had to. I truly can’t describe how infuriating it is to work with this company. After placing my order, I received an Email stating that I would receive my tracking number with 7-10 business days. Guess what, no such Email occurs. I then proceeded to call the company. On the first call, they gave me a half-hearted excuse but said they would be shipping the transmission the next day. It did not. So, I call again and receive yet another assurance that they would be sending the transmission the next business day. They did not. A month later and I’m still in the same place. To make matters worse, they almost never actually answer the phone when I call and it’s impossible to leave them a message because their inbox is full from other unhappy customers. That being said, I don’t know why I bother because when they actually do pick up, they just lie. If you’re still wondering whether or not to make a purchase from them, I urge you to check out their BBB rating beforehand. I sure wish I had.

I want to give this company a great review... I am currently unable to do so. I ordered my transmission on 4/14/20. I received it 6/9/20. No torque converter, no cooler, an option i paid for. The front pump shaft has a SUBSTANTIAL amount of rust. I have emailed customer service, called, and messaged on the page to no responses from any option and the voicemail box is full. I simply want my parts as promised and paid for, torque converter and cooler specifically, or at least reimbursement for purchasing these parts considering the converter was advertised as along with transmission for free and I paid for the cooler, yet they have not arrived, only the transmission. Unsatisfied yet patient customer with a very unsatisfied mechanic who is running out of patience, awaiting a response. Invoice #22763 UPDATE: 6/11/20 still no response to phone calls.. voicemail box still full.. response to review says it will be handled professionally... So far the response here is the most I have heard.UPDATE: 6/16/20 Have been contacted via email requesting pics of the amount of rust. Responded with pictures and invoice number, along with my interest/willingness to exchange the transmission. Am still awaiting arrival of torque converter and cooler as well. UPDATE: 6/22/20 after multiple emails back and forth, I received a call stating that quality control stands by their product. They state that the rust must have happened while in transit (shipping invoice shows it was on a truck for over a month.. it seems more substantial to me than that but... Thank god for warranties) and they feel confident enough that my mechanic can install it. They also assured me the torque converter and cooler are currently being shipped my way, and said they would try to get tracking numbers to me. Hoping this isnt a "checks in the mail" situation! Remains to be seen but will update this review accordingly as the situation goes. UPDATE** Received the torque converter but no cooler (which is ironic i received the free part but not the one i paid for.) I bought a separate cooler from a local parts dealership. All has been installed but has not been test driven. I feel very fortunate that I am not leaking any fluids and that the install went smoothly. Covid is a part to blame for this but customer service with this company has been shoddy at best. The price is right for the parts, but doesn't come with very fantastic customer service so in that regard, BUYER BEWARE. I have decided to try to contact the company one more time for the cooler, otherwise I am done holding my breath in hopes of actually getting it or a refund for it. This review began with one star and had high hopes of upgrading. However, I cant do it in good faith under current standing.

Ordered a transmission on April 30th 2020, was told it would be shipped in 7 to11 days. Today's date is June 5, 2020 and still no transmission. I've been patient with the covid, and the dams breaking out that way, but really! I'm not sure what type of business they be doing, or how they even still in business. I strongly advise anyone with any sense at all to take your business else where... Got a response from ATransmission, hopefully matter will be resolved. Today's date is June 19 2020, called talked to manager, was told it would be shipped Friday(today). No tracking info, no word?

Transmission took 2 months to get. Already smoked. Worthless junk! Biggest run around I've ever gotten, period. I could easily take up several pages detailing this horrible experience but instead I'm going to contact my lawyer to see what can be done because I don't trust them, their transmission, or their warranty as far as I can throw my now broken down Chevy Tahoe at them. Buyer beware!

I ordered a transmission on May 4th. It is May 31st and have not received it. All I have is a receipt emailed to me and on May 5th they called to verify the order but that's last I heard. I've called a few days ago left a message they did not respond. Emails wont go through. I understand alots going on in the world but its been almost a month COMPLETELY UNACCEPTABLE! At this point I just want a refund and to take business elsewhere