Stephanie K.
Purchased defective rebuilt transmission, No refund after 2 months
I purchased in the total amount of $900.00, with a credit card, a rebuilt transmission from your company (A Transmissions/Got All Auto Parts) on 4/1/19. This transmission was for my 2005 Chevrolet Suburban 2 wheel drive 5.3 V8. After professional installation of the "A Transmission" rebuilt transmission, the transmission would not shift. I contacted by phone , Kevin at your office, and told him the "A Transmissions" rebuilt transmission would not shift and that I would be shipping the defective transmission back to A Transmissions, for a full refund of the $900.00. Kevin agreed with me and asked that I call Kelly Lowe in accounting to set up the shipping pick up of your defective transmission, for the shipping labels, and for the refund of my $900.00. Kelly Lowe emailed me, on 5/6/19, with return shipping labels for the defective transmission. This defective transmission was picked up by your shipping Company (R&L Carriers) and delivered back to your company address of A Transmissions, 100 South River Road, Bay City Michigan 48708 , on 5/10/19. I verified this with R&L Carriers. I started calling, on 5/13/19, your office, at (989)891-9212, every week day, and spoke with your office representatives, Kelly Lowe, Shannon, Angel, and others. Each time your representatives would tell me that your accounting office would be mailing me a bank certified check , in the dollar amount of $900.00 for my refund of the defective rebuilt transmission. As of now, 7/13/19, over 2 months later I have never received any calls, emails, or my $900.00 refund, from "A Transmissions" or "Got All Auto Parts". The "A Transmissions" and "Got All Auto Parts" company office representatives have verbally misled and lied directly to me about refunding me my $900.00, which is still in your company's possession. I have formally contacted both the State of Michigan Attorney Generals Office and the United States Federal Trade Commission, filing formal detailed complaints against "A Transmissions" and "Got All Auto Parts" of Bay City, Michigan, requesting that they perform formal legal investigation of your company's illegal activity, and to get your 2 companies, to refunding my $900.00, in the form of a legal bank certified check, made out directly to me, Mark Kosclskey, and overnight mail this check directly to me. The bank must be a bank operating only in the USA, that is still in good standing to conduct legal good honest business . I also requested that "A Transmissions" and or "Got All Auto Parts", send me an email, providing me with the mail tracking number of the certified check. If both of your companies wish to conduct honest legal business, you will immediately resolve my complaint, by immediately mailing my refund check of $900.00. Thank you for your cooperation, Mark Kosclskey
Response from AtransmissionsJul 17, 2019
Our manufacturing facility utilized lean manufacturing techniques and a quality management system with a 0 defect goal in its design to ensure quality remanufactured fully tested automatic transmissions built to print. In saying that the customer had a problem with their unit. Regardless of fault their wish was to return it for a full refund and someone at our company agreed to it then that is what we will do. I’ll look into this and get it straightened out. I am sure this name will appear in our database. 7-17-19 spoke with these folks via email.. I now understand that they cancelled their credit card and do not use paypal so we would have just refunded payment to them via credit card but have to mail them a check. Not a problem at all... As long as we received product back and it was the one we sent regardless of fault we will refund period not an issue