Hartsfield-Jackson Atlanta International AirportReviews of atl.com

Went through North gate. First pre-check only means stand in line with everyone else. But leave your shoes on so plan your time right. Clear is something different. They will send you down clear then turn you around and not honor pre-check. Unless you are a female and the two male clear guys think you’re cute! I counted 16 so it’s selective. More people standing around not participating in work than actually working. Lots of bosses no workers. I did seek out the department head of north gate. He plus 6 or more other higher level managers busy reviewing everything other than the job. I pointed out my observation of the lack of communication, the lack of people working to solve issues and inconsistency of the experience. I want to see who was at the top of such a poorly run department. Lack of leadership was the main display. now i was way early 4 hours early so no skin of my clock. its sad to watch people miss flights because of this incompetent or just don't care department head. reflects badly on the people who try. maybe its laziness, i don't know but Atlanta. you can do much better.

Worst airport in America!! Stay away!!

I just had one of the most amazing experiences in the bathroom near gate C34 in the airport. Hear me out: the attendant Marvina treated everyone walking in there like we are VIPs walking on the red carpet at the Oscars — or better. Whoever hired this beautiful soul, thank you. She blessed my day and changed the atmosphere of the entire C terminal.

Worst airport in the country! I have traveled to 54 countries and counting, and this airport is incredibly inefficient in processing international flights and connections. Staff extremely lazy and unhelpful. And they have an announcement saying they are committed to supporting the fight against human tracking. It goes on to say..."if you see something, call 911." Why the heck would I call local police in lieu of airport authority and security?!? Lazy! And this does not just apply to airport staff...this includes TSA, airline staff (such as Delta), and restaurant staff assigned to this airport. It's the absolute worst!

I fly through here quite often and for an airport this size, it is amazingly “okay” almost all the time. The traffic in Atlanta is worse than anywhere, and getting into the airport can be a mess, but once we are inside there is plenty to eat and usually lots of charging ports.

Nasty rude staff! Every time I come from NY and head back home I prepare for the unprofessionalism when they scan my bags. They think they Sargents and we prisoners. If they miserable they shouldn't be working with people.

My wife and I, both senior citizens, arrived to the airport Wednesday, 11//27/24 around 825pm on Southwest Airlines flight. My wife required a wheelchair. There was a shortage of staff to assist with the wheelchair., therefore I offered to push the chair to pick up our baggage. While backing my wife into the tramway/train the doors closed on my wife's legs and would not reopen. Thankfully there were a couple of young male passengers who assisted me pry the doors open to free my wife before the train took off. As soon as we got my wife in, the doors closed and the train began to move, jerking and stopping several times before finally began to move at a normal pace. We were so nervous after this event it was hard to even continue to the baggage claim. We asked a couple of employees in airport uniforms how to get to the baggage claim and they were rude, did not smile or gave unclear directions...such as 'get off at terminal the T stop. I still have visions of what would have happened if my wife had gotten hurt or the train would have moved while my wife was trapped between the doors. On the return trip, going through TSA was very frustrating. We arrived to the airport an hour and half before our flight. The wheelchair attendant got us to the TSA checkpoint and there seemed to be confusion or unclear communication between the TSA staff about opening another gate/line to check in wheelchairs. One of the staff readjusted the route straps several times and next thing we know passengers who were behind us were being checked in before us. We were going to use two bins, but one of the TSA assistants combined both mine and my wifes belongings into one bin including my wife's cloth carry-on bag. Well when the bin went through the scanner the carry-on bag fell out of the bin. We waited a minute or so for the bin with our belongings to come down. The agent on the receiving side of the scanner finally said something is missing out the bin. I told him the carry-on bag fell off. He said oh, the bin and bag will have to go back through the scanner. Rather getting to the gate with time to spare as we planned - we got to the gate just as they were about to board. Very little time to use bathroom or anything

We were returning home from the Atlanta airport and were excited that there wasn't a long line at the security check in point. Well our smiles were wiped away quickly by the check in staff who were all unhelpful and quite frankly rude. They were ordering us around like we were their children. They treated us like we were supposed to know what to do. They need training.