Hartsfield-Jackson Atlanta International AirportReviews of atl.com

My flight was cancelled but I'm a very understanding person. I had to get a hotel at almost 3 AM and had to be up at 5 to return to the airport. When I got to the airport a woman who worked at TSA was publicly shaming me for moving sluggishly and for accidentally getting in another man's way. I'm experiencing medical issues that makes my movements sluggish and same with my thoughts so I genuinely didn't mean to be in anyone's way. I'm sure lack of sleep was also a factor in my movements. I was so embarrassed and humiliated by her publicly making remarks about not paying attention that I couldn't speak and my eyes started to water. I'm a frequent flyer who has had to fly for my military family and even funerals. I don't recommend this airport for anyone going through a difficult time or anyone who wants to be treated half way decent. The staff working the McDonald's there was very friendly and it's the only reason I gave this review a star. Fast food workers treated me better than the rest of the staff at the airport.

Escalator stopped working, almost had a heart attack having to walk up the steps, womens bath room attendant was yelling sounded like a boot camp sergeant, talked to two personal for help very snippy.

I like good food, but I’m not really a food snob. In a pinch a Mcdouble at McDonald’s is fine. Hartsfield Jackson stands out for having the most expensive, slow and gross food of any airport I’ve been to. I’ve been to multiple restaurants there and it’s all slop that a middle school cafeteria would be embarrassed to serve, and it’s expensive AF. In my experience, it has been so uniformly bad that it has to be a tacit collaboration because they know they have captive customers and don’t care if they come back.

Over the years, I've had many mediocre or bad experiences at ATL, so this is just the latest. I'm older and not as quick as I used to be, so it's irritating when TSA workers yell at you to hurry! Anyway, this time I put my ID in the bin separate from my wallet, and it was lost. I called TSA and learned the only way to report it is online, so I did that. All I got was an automated email saying my report had been submitted and they would be in touch. After 10 days, I reported it to the airport and have not received ANYTHING, even an acknowledgement. First TSA in Atlanta fails, and then ATL airport.

My wife and I, both senior citizens, arrived to the airport Wednesday, 11//27/24 around 825pm on Southwest Airlines flight. My wife required a wheelchair. There was a shortage of staff to assist with the wheelchair., therefore I offered to push the chair to pick up our baggage. While backing my wife into the tramway/train the doors closed on my wife's legs and would not reopen. Thankfully there were a couple of young male passengers who assisted me pry the doors open to free my wife before the train took off. As soon as we got my wife in, the doors closed and the train began to move, jerking and stopping several times before finally began to move at a normal pace. We were so nervous after this event it was hard to even continue to the baggage claim. We asked a couple of employees in airport uniforms how to get to the baggage claim and they were rude, did not smile or gave unclear directions...such as 'get off at terminal the T stop. I still have visions of what would have happened if my wife had gotten hurt or the train would have moved while my wife was trapped between the doors. On the return trip, going through TSA was very frustrating. We arrived to the airport an hour and half before our flight. The wheelchair attendant got us to the TSA checkpoint and there seemed to be confusion or unclear communication between the TSA staff about opening another gate/line to check in wheelchairs. One of the staff readjusted the route straps several times and next thing we know passengers who were behind us were being checked in before us. We were going to use two bins, but one of the TSA assistants combined both mine and my wifes belongings into one bin including my wife's cloth carry-on bag. Well when the bin went through the scanner the carry-on bag fell out of the bin. We waited a minute or so for the bin with our belongings to come down. The agent on the receiving side of the scanner finally said something is missing out the bin. I told him the carry-on bag fell off. He said oh, the bin and bag will have to go back through the scanner. Rather getting to the gate with time to spare as we planned - we got to the gate just as they were about to board. Very little time to use bathroom or anything

We were returning home from the Atlanta airport and were excited that there wasn't a long line at the security check in point. Well our smiles were wiped away quickly by the check in staff who were all unhelpful and quite frankly rude. They were ordering us around like we were their children. They treated us like we were supposed to know what to do. They need training.

As you enter the airport, the Park-ride signage doesn’t indicate whether this refers to expensive hourly parking or long-term economy parking, so you take a risk by turning into the one-way in one-way out lot. There’s also no assurance that you’re entering a lot that provides a shuttle to the airport. So, unless you’ve done a lot of research, been there before, or just happen to see a shuttle circling, you’re gambling on whether you’ll be able to get yourself and your luggage to the airport, especially if you’re not capable of jogging with your luggage a half mile to the terminal. Traveling alone and seeing no option, I pulled into the lot, found an open space, grabbed my luggage and moved toward the entrance to intercept a shuttle. The driver waved “no no” at me; he would not be picking me up. As he passed with the door still open i asked “Where is the bus stop?” He answered, “I don’t know!” I kid you not. The lady driving the second shuttle paused long enough to say: “Get back in your car and drive to the far end of the lot and follow the arrows” No arrows in sight, I put my luggage back in the car and started circling. Two lots over i started seeing arrows, found an empty space, and waited nervously until a shuttle appeared. Without greeting or answer to my questions, the driver begrudgingly allowed me aboard. I had to assume we were going to the particular terminal i needed. Yes, I made it to the airport, but it was so stressful and unnecessarily so!

Too long at check in, waited 30 minutes whilst the counter dealt with 3 people. Starbucks staff deplorable and the International Terminal is awful. Few shops, few places to eat and overcrowded lounges. Generall rude staff everywhere.