Hartsfield-Jackson Atlanta International AirportReviews of atl.com

The worst Airport in the United States. I arrived at airport sky priority. It 6 people in my party all with 2 suitcases each, carry on and personal item. I walk up to the counter and as soon as he see my ticket, he says that I couldn’t use the tags I had outside I needed to go inside. Never explained just kept repeating the same thing over and over and getting louder and louder. So we went inside check our luggage and off to checkpoint we have pre check and sky priority. Each airport is different some you hand them your is and boarding pass for this airport you insert your card in machine first time for us. After we are to get in another line to go through scanner. As we are in line I guess someone said that we could go to a shorter line I didn’t really hear her my back was to her so I didn’t hear what she was saying until the gentleman in front of me who works there made a comment that if they don’t want to get in a shorter line and leave them there if they wanna stay in the long line, I had no idea she was talking to me because my back was turned, and she didn’t really come and look at my face and tell me so after I turned around and I said oh I didn’t know and then I got in the line and then they pursued to continue to discuss things. I know she said I know my voice carries and he was saying some other things that I can’t quite remember what he was saying but the whole point I’m trying to say is they were rude they were going back-and-forth with each other talking about how we didn’t want to get it another line. I didn’t say anything cause I didn’t want to risk getting thrown out of the airport and not being able to get on my flight. Once we hit to the other side and it’s ready for us to start boarding. They did their military thing we were on first class. We have sky priority so soon as we walked up to the line when he was saying single line, my granddaughter was like run away, so I went to grab her and to get her a ticket and then the guy at the counter was yelling just one line one line way out trying to grab my granddaughter so I didn’t really want to say anything to him, but I don’t wanna argue with him about anything when I was trying to get on the flight but from start to finish my experience in the Atlanta airport was horrible.

I like good food, but I’m not really a food snob. In a pinch a Mcdouble at McDonald’s is fine. Hartsfield Jackson stands out for having the most expensive, slow and gross food of any airport I’ve been to. I’ve been to multiple restaurants there and it’s all slop that a middle school cafeteria would be embarrassed to serve, and it’s expensive AF. In my experience, it has been so uniformly bad that it has to be a tacit collaboration because they know they have captive customers and don’t care if they come back.

Approaching passport control the person "responsible" started yelling at people. No answer to our "good morning". More yelling. At the security check, more yelling yet. At the international flight gate, at the speaker we got only pro glorious us army brain washing propaganda every 3 minutes. Delta overbooked, any moment risk of being refused to get on the plane, even if ticket payed and not chip at all. Strong young army men embarking first while families with small children and old people must wait till almost the end. "Nice" experience ! I would have rated 0 stars but have to check at least 1. So, the 1.8 general rating is well overrating.

Yeah, that’s right, I gave Hartsfield Jackson Airport 5 stars! Maybe that’s because I know exactly where I’m going. I don’t have to interact with employees that much but every time I did it was a positive experience. I’m not saying it was a jokefest, but they gave me the information that I needed with a smile, and I was on my way. No rudeness, no angry face just business. And I’ve flown through Hartsfield-Jackson in the last 10 years at least 20 to 25 times and I’ve flown all over the country. So I’ll be one of the rare birds that gives this airport a thumbs up. Hopefully those rude employees that everyone else runs into will either find a new job or improve their lives!

Atlanta Airport Managers need to conduct an internal review about its operational implementation. Specifically, "Ride Share" Lyft/Uber Etc...it's difficult to find. And it has no structure or order whatsoever for drivers and riders to navigate/negotiate pickups. It has absolutely no thought process into keeping riders from the weather elements. 33 degrees outside on 10 November 2025, 8:30pm. Additionally, it took over 45 minutes to get from the ride share lot to Riverdale Rd. This has to be the World's M9st Largest Debacles along with the Airport. SMH!!!!

I got dropped off for a southwest flight and I havnt flown anywhere in years. I was nervous and anxious, scared I was in the wrong place. I thought i might miss my flight. It said i was in the international terminal . A nice man told me go to where some people that looked like it was tsa but I wasn't sure cause it wasn't what I was used to it was empty no line. The woman sitting down told me to go ahead and go I thought she ment walk through I thought maybe the real tsa was up ahead. Then she yell excuse me and I said oh I'm sorry I don't really know where I'm going I didn't mean to offend you cause she seemed really angry. She said no but I'm getting there. I was completely thrown off and confused by her reaction. The other tsa man directed me where to go. Now I'm sitting here with a bad impression and left wondering why that woman was so angry. I hope she has a better day.

Worst experience ever I travel a lot these ppl rude and unprofessional. I was injured on the train ride to the gates and I can’t find no one to talk to regarding it. I talk to a lady holding a Tablet she was rude talk to security they were rude talk to South west they were the worst and I’m flying them

Over the years, I've had many mediocre or bad experiences at ATL, so this is just the latest. I'm older and not as quick as I used to be, so it's irritating when TSA workers yell at you to hurry! Anyway, this time I put my ID in the bin separate from my wallet, and it was lost. I called TSA and learned the only way to report it is online, so I did that. All I got was an automated email saying my report had been submitted and they would be in touch. After 10 days, I reported it to the airport and have not received ANYTHING, even an acknowledgement. First TSA in Atlanta fails, and then ATL airport.