Hartsfield-Jackson Atlanta International AirportReviews of atl.com

The worst airport in the world. Avoid at all costs. Don’t go there. Shameful.

Unbelievably Rude and Unhelpful Experience from the Moment We Arrived From the moment we stepped into the airport, we were met with rudeness, disrespect, and a total lack of helpfulness. While going through customs and collecting our baggage, I approached the counter only to be stared at blankly. My husband gently pointed me in the right direction, and the staff member turned to him( not me) and said, “Thank you, sir.” When I apologized and said I hadn’t known where to go, hoping for a hint of understanding, he coldly responded, “Please go,” without a trace of courtesy or humor. Then, unsure where to go next, we eventually located the baggage check area. There were no bins for small items, and when I paused to tuck my phone into my bag, the man at the conveyor belt snapped, “Yeah, and you’ve got people behind you, so get moving.” Completely uncalled for. Trying to brush it off, I then approached a staff member to ask where the restroom was. She responded with a flat, “Good afternoon.” I replied, “Hi, sorry to bother you,” and again, she cut me off with, “Good afternoon.” I tried to ask my question, but she refused to let me speak until I repeated “Good afternoon” back to her like it was some sort of test. I was stunned. I am absolutely flabbergasted by the level of disrespect, coldness, and uselessness we encountered. Traveling can be stressful enough; having to deal with staff who seem to go out of their way to be unkind makes it exponentially worse. This was not just one person having a bad day. This was a pattern of poor attitude and complete disregard for basic human decency. Completely unacceptable.

Avoid the food at the international terminal. it is not surprising that they have only screens to order and no real hosts. I made the mistake of ordering the inedible foods at the supposedly Chinese bistro, truelly the worst I have had in a very long time.

ALL the workers were extremely rude and that is putting it nicely! If you are fortunate enough to fly in or out of another airport, do yourself a favor and avoid Atlanta Airport at all costs!

The atlanta airport hates its travelers, vendors, and workers. Perpetual construction coupled with poor design and access to offsight parking shuttles is just the tip of the iceberg. I imagine the handicapped and elderly are miserable every step of their journey. It’s diabolical what its leadership has done to the busiest airport in the country.

Honestly the absolute WORST airport for international travellers PERIOD!!! I've been through so many airports around the world & Atlanta is by far the worst!! Twice I've had to travel through this airport for connecting flights & each time was appallingly worse than the first!! The last time been the evening of May 2nd 2025. Took approximately 35mins to get through boarder security with the long queues, not a problem, but nearly 2 hours to get through security? The staff are incredible rude, unhelpful, lazy & incompetent!! The queues were barely moving every 5mins! The TSA for US & Canadian citizens went through fast & then closed rather than staying open to help process the international ever growing queue! They only reopened after nearly an hour & still the queues were barely moving! When I got near the front I soon saw why! The staff were talking, playing around & watching videos on their phones! They were only allowing one person at a time to put their items on the belt, yes the belt NOT the bins because apparently that would be too much work for them to deal with having to replenishing the bins 🙄 each one was taking around 3mins because their items was either falling off the belt or getting stuck etc I have never in my 45years came across airport staff so unprofessional, incompetent & lazy as I have at Atlanta, in the international security area!! I had a 2hrs 15min layover & barely made my flight, unfortunately others weren't so lucky & missed theirs! The panic from people in that queue was overwhelming & then you see the staff, with not a care in the world, who obviously would rather be out partying than doing their job! Atlanta NEEDS a complete staff overhaul done starting with management & working all the way down the ladder to ground staff that have no business been in the jobs their paid to do!! I'd rather swim the Atlantic back home to Ireland than have to travel though Atlanta airport again!!!

This place is basically one notch above a total dump! The employees, gate agents, and / or staff are incompetent, rude, and truly have horrible attitudes. All the while the clueless mayor is coming over the intercom announcing the busiest and best airport. Avoid this place like the plague!!!

Absolutely worst airport I have ever had the misfortune of travelling through in 55 years. Landed from Costa Rica at 1930hrs and thankfully had a 4 hour layover because it was totally disorganised took over 2 hours as a foreign visitor to get through security for my connecting flight. For some reason all us ‘foreigners had to remove shoes’ while TSA queue didn’t. We had all just arrived from the same flight!! Rude, young staff with not a care in the world for the multiple passengers who were desperate to get through for their connecting flights. One lady in front was unwell and asked for help to be told as she wasn’t in the TSA queue she couldn’t get help!! I mean come on WTF!! I hope to never visit this airport ever again.