Asura HostingReviews of asurahosting.com

I paid in full, but my order stayed pending with unclear, slow communication. I lost confidence and had to get hosting elsewhere. They eventually resolved it, but the process was frustrating.

I contacted sales by both by email and a ticket by way of the website. It has been a week and I have not received a response. The reviews have been mixed (people either really like or not at all). Most of the responses say they received a quick response to their ticket. Asura Hosting's website states an average response time of just 20 minutes. I cannot get a response from sales. You would think that a business would want new customers. Still interested, but beginning to search for other providers!

Excellent value, but reliability needs work. I’m seeing 1–2 weekly dropouts of roughly five minutes.

AsuraHosting might look affordable, but the quality is absolutely awful. The servers are super super super super super super slow, even a simple HTML page can barely load. Database reads and writes are slower than a snail, making websites constantly laggy or completely unreachable. When you contact support, they just tell you it’s your fault and that you should “build better websites.” On top of that, they added a “Verify you’re not a robot” check without permission, not just in the admin area, but on every website, so visitors see it too. Constant 403 and 503 errors everywhere. Honestly, a terrible experience. Cheap definitely comes at a cost here. -------------------------------------------------------- update: After the review was posted, they contacted me regarding the issues. Initially, they suggested the problem was on our side, but they confirmed that a refund was possible. We clarified that there were no issues with our sites and requested to proceed with the refund, which they have now processed.

Terrible experience. We've been requesting access to the customer portal for a week now, and no one is responding. They say the masterminds are in Switzerland working, while we're losing customers and money because the emails aren't working. We're requesting a refund. It's a terrible experience; it's unbelievable that all the advertising for good service isn't true.

I have been a customer with Asurahosting for more than 3 years. My experience on their service and infra has been shared here as a review in July 2025. After that review, the support team reached out to me and offered a 4 month free period to judge and gauge their so called revamped service. It was great news, but for the worst sacrifice. This review is being written 2 months into the free period. It is still beyond putting it in words to describe how worst the service came to now. The d8 server (the only server they have for sure - I bet a 100 quid on that) is now experiencing serious SQL server crashes, 500 errors, 502 errors, unexpected downtimes,etc. The support ticket system is a joke because, the server may auto correct itself by recovering from the overload/crash before the ticket is seen by a support staff. When we contact the support team, they respond in a way nothing is wrong and everything seems to be working fine. That is the worst thing that you could feed a full grown man. Most of the time, they agree that they have a problem. But until date, absolutely nothing has changed or made it better. I have worked with servers all my life. I would challenge them to show me their server dashboard. I bet that it would be overloaded beyond anyone's imagination. I am writing this now because their service has cost my business and am losing customers now. So I am looking for better options now. I should also add the fact that the support teams are kings of CANNED MESSAGES. Bravo!. They also try to picture every complaint as if was already corrected ages ago, but the customer did not bother to check. I would not fall for your cheap offers to pretend everything is fine and will get better. I don't care who would take my review seriously. i am just giving them a heads-up. 3 years of experience is a lot. Since June 2025, they seemed to have moved or jackassed a terrible server from outer space and that crap is shit. I would challenge them to start a voice support team if they have the balls, which I know will not happen. The bitter truth is they have got more customers due to the cheap pricing, but their infrastructure has not grown up with it. I have a pile of tickets about the same and will be willing to share it with anyone, if they would like. These people will not change. I lost 4 customers during the past 2 months due to your prestigious service. If you don't hear from me during next couple of months, believe me "I have moved out". INFO: One of the customer staffs might respond to this review, asking about the ticket no. and shit. I don't have any because I stopped raising tickets with them and if I do, everything is good at their end making me look like an idiot. BEWARE: CARLO or any fxcking support member stay away from this review. Take that time to better your services.

I purchased hosting services for a client. I took the unlimited control panel hosting package with a 1-year service period. Long story short, I made the payment. The payment was successful for $26.99. However, their site was extremely slow, only scrolling, so the order failed to prepare with the payment status successful. I contacted their customer service, which took an incredibly long time to respond. There was no chat support, only tickets with no known response time. Due to the extremely slow support, I decided to purchase another month so the service could be activated immediately and my site could be migrated. The ticket has been pending for over 3 days. They left my ticket with the $26.99 they received, and as of this review, they have not refunded my money. So, please reconsider purchasing services from Asurahosting. They are criminals, especially when it comes to money. If you have the same problem, they will disappear and ignore you. I am still waiting for them to refund my $26.99. Update The problem has been resolved. The Asura Hosting team returned all the funds involved, although it took a very long time. But I think this is a form of responsibility. Therefore, I give a rating of 4 out of 5 for the resolution of this case.

BUYER BEWARE. ASURA IS THE WORST HOSTING COMPANY I HAVE EVER DEALT WITH. THEY ARE LIARS AND SCAMMERS They promise a dedicated IP in their plans, but you will never actually receive one despite multiple requests. Two of my clients and I were placed on the same IP address—and even worse, one of those clients had paid for a dedicated IP but was still assigned the same shared IP as the rest of us. On top of that, one of the servers my client was on kept running out of space, causing downtime and performance issues. When I contacted support, they were completely unaware that the server had run out of space and actually tried to blame me for the problem. Even worse, there were several instances when I couldn’t reach the server or any of my hosted services. When I contacted support, they seemed completely unaware of the issue. Instead of taking responsibility or even checking on their end, they blamed me—the customer—for the problems. JOHN PULLAT is the worst support rep I have ever dealt with. He not only keeps running you in circles but also blames you for the issues. He lies constantly! It’s disappointing that they can’t deliver on basic promises and refuse to acknowledge clear service failures. I would not recommend Asura Hosting to anyone looking for a reliable or transparent hosting provider. I strongly encourage anyone dealing with them to file a complaint with the Wyoming Attorney General.