Assurance WirelessReviews of assurancewireless.com

I just got off the phone with Assurance,(now tmobile), AGAIN. They changed my plan without telling me, AGAIN, so that I am about to run out of minutes. They admitted their mistake, AGAIN, but once again said they can't fix it until next month. They suggested I BUY minutes from them to get to next month. I asked for the supervisor, but he/she was busy and is supposed to call me back. I won't hold my breath, the customer service is in Columbia and they don't worry about losing the business. UpDate- Day later and Supervisor never called. Guess He/She is still "busy". TMobile bought this crap company? I guess they will make a lot on the Government contract.

The worst and worst worst, they deserve ZERO star. I urge all cell phone companies including Verizon am with right now and I'm disappointed with their customer services. I urge you all to please start looking into other insurance companies please as Assurion is the worst of the worst.

Everything works great. I'm happy with the phone they sent me. I ported my old number. It took longer than I expected but after a few days it was fine. Each time I called customer service I got a live, helpful person. I see all the negative reviews and think maybe for once in my life I got lucky. The phone and service has been great so far. No, I don't work for them.

The ONLY thing good about this company is the amount of data they give you for the lifeline service! Any support went away in January 2020. They are unknowledgeable, unwilling to correct there wrongs, and give you the world's cheapest worst phone!!! I can answer it & I've gone thru 3 of them. They lock you out of the internet & your search come in a day or 2 later as a notification, & it never comes back on when it has a large wireless update!? The charge you 25$ to replace it and give you NO alternative but to be able to purchase an expensive one that's already outdated ONLY from them!!! No wonder you get the extra data.

You get what you pay for. I can't say they are the worst, but they can't be far from it.

I wish I could leave zero stars. I’m disabled and bedridden. Unfortunately, that means I am on disability and have to have a free government phone. In Tennessee that means you get a whopping 250 minutes a month. Fine, whatever. The phone is Wiko U307AS (check out my review on THAT) and assurance service doesn’t work. When you call the assurance number from your phone you get an automated service. They ask you to input your phone number. (Hard to do because of bad phone-again read my other review) after about ten tries, I finally get my number in. Then it asks for last four digits of my social security number. I input those numbers and get this message “We are sorry. There has been an error. Try your call again”. I’ve been trying for two days! I can’t get through! I finally borrowed my caretakers phone, who usually never brings it in and begged to let me use it so I could activate my phone. (I live alone. If my house catches on fire or my oxygen runs out-it would be nice to call 911 and the phone and service actually WORK). I call the same EXACT customer service number (several times and had my caretaker call several times in case I was crazy) and from a phone that is not from assurance it is routed to triple A insurance! I am shook! How is this even possible? I know I’m just a speck of dirt to people because I need government assistance but I would gladly trade places and not be terminal, alone, in pain, not able to work on disability having to deal with bad phones and worse government “assistance”. Do better. There are people like me who actually can’t work and really do need help. MY LIFE DEPENDS ON IT!!

I am on my 3rd Obama phone. All defective..My next call will be to the FCC. but not on the Obama phone does not connect.

sorriest lien butt company in the world they will lie to you spit in your face hang up on you give you the worst phone in the world they just dont care UMX 683 WARNING YOU STAY AWAY THEY WILL TELL YOU THEY WILL FIX AND REPLACE THEY LIE GO TO SAFELINK THEY WAY BETTER