Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comOct 27, 2024

Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. I'm sorry to hear that your Expert has not gotten back to your question. While JustAnswer cannot guarantee or predict a response time, most questions are answered in a timely manner. Response time is affected by the number of Experts online, question volume, and the difficulty of individual questions. Meanwhile, any information that you would like the Experts to see must be posted on your question page. This email address comes to the customer support help desk. For your convenience, I've gone ahead and posted the same comments directly on your question page here: https://www.justanswer.com/email/qf09j-waiting-code-number-new-email-address.html You will receive an email when your Expert responds. For future reference, you would need to log into your account and post your responses in the reply box at the bottom of the page so your Expert can respond. Let me know if you need further assistance. Kind regards, Violet JustAnswer Customer Care [email protected]

Response from Askanexpertonline.comOct 27, 2024

Hello, Thank you for sharing your review of your JustAnswer experience via TrustPilot. We sincerely apologize for any inconvenience this may have caused. It appears that you have agreed to our monthly program when you posted your question on our platform. The membership is set up to automatically bill to ensure uninterrupted service. During the sign-up process, you would have encountered a message similar to this: https://www.screencast.com/t/57zCVADE Moreover, although your membership payment is not eligible for a refund under our Terms of Service, as a courtesy, I have cancelled this for you.This is showing as 'reversed' or 'voided' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens the charge will just disappear from your account because it was never finalized. Moving forward, you will not receive any recurring charges. We do appreciate you for giving JustAnswer a try. If I can be of further assistance, please let me know. Kind regards, Violet JustAnswer Customer Care [email protected]