Renee McMullen H.
All tech told me was to unplug tv and…
All tech told me was to unplug tv and plug in again…that might solve issue. It did not.
Response from Askanexpertonline.comAug 30, 2025
Hello Renee, Thank you for contacting JustAnswer. We appreciate that you gave us a try, and we're sorry that it didn't work out. Upon reviewing your account, I see that you used our self-refund tool to process a refund of your deposit on 8/29/2025. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. Please let me know if there is anything else I can assist you with, and I would be happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962