Askanexpertonline.comReviews of askanexpertonline.com

Response from Askanexpertonline.comSep 22, 2025

Hello, I’m sorry to hear that you were not able to connect with our Expert via phone call. If you still need assistance, please reach out using the contact details in my signature below so we can arrange phone call support for you. If I can be of further assistance, please let me know. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 22, 2025

Hello, Thank you for reaching out to us. We appreciate that you gave us try and we're sorry that it didn't work out. Upon reviewing your account, your payment has been refunded on 19-Sep-25. Credit and debit card transactions typically take one business day to be completed. Since we initiated the cancellation of your deposit so quickly, only an authorization of funds was processed. An authorization is a hold that your card issuer places on your funds and is not an actual charge. You will not receive a credit back to your account since a charge was not processed, but the authorization shown on your card statement should drop off, usually within 3-5 business days, and it'll be as if the transaction never occurred. Please let me know if there is anything else I can assist you with and I would be happy to help. Best regards, Bella at JustAnswer Customer Care [email protected] or call 1-800-808-0643

Response from Askanexpertonline.comSep 22, 2025

Hello Roger, Thank you for reaching out to us. We understand how important it is to have everything clearly explained, and we're here to assist you. When you submitted your question, you were enrolled in our monthly membership program. This setup ensures continuous service with automatic billing. During the sign-up, you would have seen a message like this: https://app.screencast.com/GN16AWSlNlqVm?tab=Details *Disclaimer: The attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Furthermore, I have refunded your membership payment. Additionally, your membership was canceled on 18-Sep-25 from your end. Moving forward, you will not see any recurring membership charges. I hope that all of your concerns have been addressed. Please let me know if you need further assistance. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from Askanexpertonline.comSep 22, 2025

Hello, Thank you for reaching out to us. I'm sorry to hear that you didn’t receive an answer that satisfied your question. This is definitely not the experience that we want to create for our customers. When a customer doesn't receive a helpful answer, we encourage them to respond to the Expert and tell them why the answer wasn't helpful. The Expert will work on a better answer, but if the answer is still not satisfactory, you can ask a second opinion from another Expert. You can access a list of your questions on My Questions page: http://www.justanswer.com/my-questions.aspx Simply click on the question for which you are seeking an answer, and you will be able to view both your question and the Expert's response. You will also be able to reply to the Expert's response, if necessary, by typing into the text box located on the bottom of the page and pressing Reply. If you are unable to access your question list, it likely means that you are not logged in. In this case, please go to www.justanswer.com, input your username and password, click 'I'm a returning user', and log in. If I can be of further assistance, please let me know. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962