customer
Knew the answer immediately
Knew the answer immediately
24/7 access to help from thousands of Experts, where and when you need it. If for any reason you’re not satisfied our Customer Care team is ready to help 24/7. Please contact us directly at [email protected] or call 800-805-5962 so we can help resolve your concerns. We will get back to you within 24-48 hours. JustAnswer lets you talk with live Doctors, Lawyers, Veterinarians, Mechanics and other verified and vetted Experts for real-time, personalized assistance and answers to just about any question or problem 24/7. With more than 12,000 experts across 150 categories, JustAnswer is the leading destination for accessing affordable professional help on-demand when and from wherever you need it.
Askanexpertonline.com (askanexpertonline.com) has 7,256 customer reviews on Five Star Index, with an average rating of 4.7 out of 5.
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customer
Knew the answer immediately
Joanne R.
The CSR, actually helped me to order the plug I needed after my convo with them.
Tim F.
Took ten minutes on the phone with Jared to solve my issue thanks
Lisa B.
Easy process and Brandon was kind and knowlegdeable.
askanexpertonline .com Frank F.
Chris was very knowledgeable. He was able to answer my questions so that I could understand him it was very enlightening
askanexpertonline.com C.
My questions were answered right away to my satisfaction Thankyou very much
askanexpertonline.com C.
No comment now.
Laura W.
The gentleman that helped me that actually called me and spoke with me he is awesome he was very knowledgeable and told me exactly what to do and it worked. What I do not like about asking expert is at the beginning on their website when they're telling you that you can get some advice they tell you it's only going to be $5 and that it's refundable but then when you click to pay the $5 it takes you to a different screen that tells you that you're going to pay the $5 plus they are mandatory subscribing you for a subscription into this company and charging you an additional $65. So I paid $70 or I could not get help with my problem. The $70 ..... at the end they say is not refundable. I had to argue With this company About getting a refund they were not going to give it to me at first they said there is no refunds But that's not what they tell you on the first page of their website. That is false advertising. And who are you to dictate to anyone and make up their mind for them and just automatically just take $70 from somebody that's in a jam and really needs help.
Response from Askanexpertonline.comMar 3, 2026
Hello Laura, Thank you for reaching out. We understand that this may have caused some confusion. Our records show that you’ve previously used our service. Upon your recent return, you saw a "Welcome Back" message and pricing information when asking a new question. The 'join fee' was not included since it was already covered during your initial registration. We’ve already issued a refund for the $65 membership fee and confirmed that your membership is now deactivated. We appreciate that you gave JustAnswer a try, and we’re sorry that it didn’t work out. If you have any questions or concerns, we're happy to help. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962