AskadoctorReviews of askadoctor.help

Response from AskadoctorJul 2, 2025

Hello John, Thank you for reaching out to us. We understand how important it is to have clear information, and we’d like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png Please be advised that the attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Your payment is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. In addition, the membership has been canceled. Moving forward, you will not see any recurring membership charges. If you have any other questions about your account, please feel free to send us an email using the contact information provided below. I’ll be happy to assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorJul 2, 2025

Hello Wayne, Thank you for reaching out to us. We understand how important it is to have clear information, and we’d like to help clarify things for you. When a customer posts a question on our platform, access to the service is available exclusively through our membership program. To proceed, enrollment in a monthly membership is required. This membership is set to bill automatically to provide uninterrupted access to our services. During the sign-up process, you would have encountered a message similar to the following: https://ww2-secure.justanswer.com/static/Touchpoint/ImagesforCS/COM%20CC%20PRICE%20SAMPLE.png Please be advised that the attached screenshot is an example only of what your payment page outlined when completing your payment transaction and is not a representation of your personal transaction. Your payment of AU$72 is showing as 'reversed' on our end. This means that we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from your account because it was never finalized. If you have any concerns or inquiries, feel free to send an email to the information provided below, and we'll be more than happy to guide you through it. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorJul 2, 2025

Hello Bernadette, Thank you for reaching out. It has been brought to our attention that you have posted a question asking for a medical prescription. We do not refer or distribute medications through our site. It is also prohibited by law to prescribe for someone who has not been examined or whose medical history is unknown. That said, medical Experts can answer other medical questions. If you have any other questions about your account, please feel free to send us an email using the contact information provided below. I’ll be happy to assist you. Regards, Bella JustAnswer Customer Care [email protected] or 1-800-805-5962