AskadoctorReviews of askadoctor.help

Response from AskadoctorOct 15, 2026

Hi there, I can take care of this for you. You came to us for a prescription, and I'm sorry the session didn't get you there. That's a disappointing place to land when you reached out for help with something specific. I've located your account and refunded the CA$95, and your membership is cancelled so nothing further will be billed. Your payment is showing as "reversed" on our end. This means we were able to cancel the transaction before the funds left your account. When this happens, the charge will just disappear from the account because it was never finalized. If it would be useful, I'd be glad to have another Expert reach out directly to take a fresh look at your question, at no cost and without resuming the membership. I hope you're able to get this sorted quickly. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962

Response from AskadoctorSep 22, 2026

Good afternoon Keith, Thank you for reaching out. I understand how difficult it can be when the call quality makes it hard to catch what the pharmacist is saying, especially when you still have important questions to sort through. I’ve located your account and can confirm that you have an active membership. If you would like help with cancellation, please contact us through my contact information so my team can review it with you. Your membership also covers follow-up questions, and we have other Experts available if you would like to speak with someone else. Thank you for the kind words, and I hope you have everything you need now. Best regards, Julie, JustAnswer Customer Care [email protected] | 800-805-5962

Response from AskadoctorSep 17, 2026

Hello Valeria, Waiting an extra day for medication is hard when you're counting on it, and I'm sorry that what came through wasn't what you'd described needing. That's a frustrating position to be left in, particularly with an allergy on your mind. We've found your account, refunded the $65, and cancelled the membership, so nothing further will be billed. The refund will be back with you in 3 to 5 business days. If you have any questions or concerns, we’re here to help. Best, Hazel, JustAnswer Customer Care [email protected] 1-800-805-5962

Response from AskadoctorSep 8, 2026

Good day Theresa, I understand you were expecting a report identifying doctors in your area, and that it hasn't reached you yet. I want to make sure you have both a clear resolution and a way to get that information. I've located your account and processed a refund of $70, and your membership is cancelled, so nothing further will be billed. The refund will reach you within 3 to 5 business days. If the referral information would still be useful to you, I can arrange for another Expert to reach out directly with options near you, at no cost and without restarting the membership. Just let me know and I'll set that up. I hope you're able to connect with the right doctor soon. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorAug 24, 2026

Good afternoon John, I hope you've since been able to get in and be seen for whatever brought you looking for urgent care that day. I'm glad the texting conversation with the doctor itself was a good one, even if an appointment was what you were after when you started searching. We found your account and have refunded the $70 charge, and your membership is cancelled so nothing further will be billed. The refund will be back with you in 3 to 5 business days. Thank you for the chance to take care of this, and I hope you're on the mend soon. Best regards, Julie, JustAnswer Customer Care [email protected] | 800-805-5962

Response from AskadoctorAug 19, 2026

Hello Britney, We appreciate you sharing your experience with us, and we’re here to help make things right. I would love to help you out. If you send me additional information as to which link you couldn't click we're happy to take a look at your account, and work to address any outstanding concerns. Best regards, Angela, JA Customer Care [email protected] 800-805-5962

Response from AskadoctorMay 14, 2026

Hello Kris, Thank you for reaching out. I’m sorry to hear that you haven’t received a response from the Expert within your expected time frame. If the response wasn’t helpful, we encourage you to reply directly to the Expert and explain why. This allows them to improve their answer or opt out so other Experts can step in. Other Experts will also see that you're still seeking help and may offer additional insights. You're free to choose which response to rate positively, or you can leave it unrated if you're not satisfied. Remember, follow-up questions are free as long as they are posted in the same thread. Just use the reply link to continue the conversation with your Expert. Regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorMay 12, 2026

Hello, Thank you for contacting us. I understand how this situation may have caused some confusion, and I appreciate you bringing it to our attention. After reviewing your account, I see you agreed to a monthly membership that includes the following charges: a one-time join fee of $5 and a monthly membership fee of $65. This covers your first question and any additional questions during your membership. These terms are detailed on the Offer Details page, which explains the subscription and automatic charges. I can confirm that your membership was canceled on May 11, 2026, and no further recurring charges will be applied. If you have any additional questions or need further assistance, please don’t hesitate to contact us. Best regards, Aiah, JustAnswer Customer Care [email protected] or 1-800-805-5962