AskadoctorReviews of askadoctor.help

Response from AskadoctorSep 9, 2025

Hello, I understand you experienced this with JustAnswer. I'm sorry you didn't get a satisfying answer. When a customer receives an unhelpful response, we suggest replying to the Expert and explaining why it wasn't helpful. The Expert will try to improve the answer, but if you're still not happy, you can ask the Expert to opt out and allow other Experts to respond. Please don't hesitate to contact us if you require further assistance, particularly with your account. We're here to assist. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962

Response from AskadoctorSep 8, 2025

Hello Guillermo, Thank you for contacting us. I hope this message finds you well. I noticed your question regarding a medical prescription on our website. Please note that while our experts can provide general medical information, we cannot issue prescriptions or recommend medications without an in-person examination or access to your medical history, as required by law. After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of $5 and a monthly membership fee of $40. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges. I have canceled your membership. You will not incur further charges, and we’ve initiated the cancellation of your payment. If you have any other questions or need assistance, please don’t hesitate to reach out. Best regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962