AskadoctorReviews of askadoctor.help

4.85,295 reviews
Public Services & Welfare

Askadoctor

About Askadoctor

Searching the internet for Answers to Questions frustrating you? Looking for an Expert to Answer you online ASAP? Ask a question, name your price & Doctors & other Online Advice Experts answer you in hours. askadoctor.help - Quality answers from live people. If you have questions or concerns about your account, please contact us at the email address below or call us toll-free if there is anything we can help you with.

Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: askadoctor.help
Website: askadoctor.help
Category: Public Services & Welfare
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 5% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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About Askadoctor

Askadoctor (askadoctor.help) has 5,295 customer reviews on Five Star Index, with an average rating of 4.8 out of 5.

Also known as: askadoctor.help
Website: askadoctor.help
Category: Public Services & Welfare
Listed on Five Star Index: 2026

Deborah M.

Sep 9, 2025

Fraud

I didn't realise and nor is it posted in your advt that you are based in San Francisco. You also charged me not just the $8.00 but another $84.00 for something I did not receive. I asked for a contact with a doctor in Auckland New Zealand and that didn't happen. Also while replying to one of your reception team that I was not looking for a prescription but a recommendation, I was cut off and she ended the chat. This is fraudulent behaviour and after talking to my bank, I've found out that your company is being investigated by the Commerce division for fraud by not revealing charges up front. You initially said $8.00 but you did not make it apparent that you were taking a charge of $84.00. I requested a refund as soon as I found out you are in San Francisco. Chat kept cutting me off and emails sent replies obviously a Bot. I request again within one hour of this happening with no contact information regarding a NZ doctor a refund in full immediately.

Response from AskadoctorSep 9, 2025

Hi Deborah, Thank you for contacting JustAnswer. Thank you for reaching out and bringing this to our attention. I sincerely apologize for the confusion and frustration you experienced. To clarify, our services are based in San Francisco, and I regret that this was not clearly communicated in the advertisement. After reviewing your account, I see you agreed to a monthly membership with the following charges: a one-time join fee of NZ$8 and a monthly membership fee of NZ$84. This includes your first question and any additional questions during your membership. These terms are outlined on the Offer Details page, which explains the subscription and automatic charges. Your membership was canceled on Sept 8, 2025, and no further charges will be applied. Additionally, a refund has been voided, and the charge was canceled before processing, and only an authorization hold appears on your account. Since no charge was made, no credit will be issued. The hold should drop off within 3–5 business days, leaving no record of the transaction. Please let me know if there’s anything else I can assist you with. Regards, Aiah JustAnswer Customer Care [email protected] or 1-800-805-5962