AscilyReviews of ascily.com

Response from AscilyApr 21, 2025

Hi Patricia, Thank you for taking the time to leave a review. We’re very sorry to hear that the product did not meet your expectations and that you experienced discomfort while using it. We understand your concern regarding the return process and international shipping costs. As mentioned, we provided you with the return policy details and also offered a partial refund as a more convenient solution. Based on our records, you accepted this offer, and the refund has already been processed. We truly appreciate your feedback and are constantly working to improve both our product experience and customer service. If you have any further concerns or need additional support, please don’t hesitate to reply—we’re here to help. Kind regards, The Ascily Team

Response from AscilyApr 21, 2025

Hi Joy, Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience. After reviewing our records, we can confirm that we responded to your initial return inquiry on March 18, providing you with the return instructions. You even acknowledged that email at the time. As mentioned in our return policy, items must be returned within 30 days of delivery, which in your case was by March 23. Unfortunately, your confirmation to proceed with the return was only received on March 26, which was outside the return window. We understand how frustrating this may be and genuinely regret that the product didn’t meet your expectations. We strive to be transparent with our policies and respond promptly to all customer inquiries. While we are unable to process a refund in this case due to the missed return window, we do appreciate your feedback and will use it to continue improving our service and communication. Kind regards, The Ascily Team

Response from AscilyApr 18, 2025

Hi Adele, Thank you for sharing your feedback. We're truly sorry to hear that the product didn’t meet your expectations. We’d like to clarify that we have already provided you with the return process and you agreed to our offer of a partial refund. If you preferred to return the item instead, we kindly ask that you let us know beforehand so we could arrange accordingly. We value your feedback and are always working to improve both our products and our service. Best regards, The Ascily Team

Response from AscilyApr 18, 2025

Hi Shannon, We’re sorry to hear about your disappointment. Please note that we have not received any return request from you previously, but we did respond to your email to assist you further. We’re here to help and would be happy to look into a resolution for you—whether it’s a return or another form of support. Feel free to reply to our previous message or reach out again if you'd like us to assist you directly. Best regards, The Ascily Team

Response from AscilyApr 14, 2025

Hi Adina, Thank you for sharing your feedback. We’re genuinely sorry to hear that you had a negative experience with our product. We understand your frustration, and we strive to provide the best customer service possible. Regarding the 25% refund you mentioned, we offered this as an option after you expressed concerns about the product. However, we also clearly outlined our return process, should you have chosen to return the item. We understand that returning an item can be inconvenient, but our goal was to offer a solution that worked for both parties.We regret any misunderstanding this may have caused. We take customer concerns seriously and would love the opportunity to assist you further if needed. Please feel free to reach out directly, and we’ll do our best to ensure you have a positive resolution. Best regards, The Ascily Team

Response from AscilyApr 14, 2025

Hi Rosa, Thank you for taking the time to share your feedback. We’re sorry to hear that you’re experiencing pain while using the device. To ensure the best experience, it’s important to follow the correct method of use. We’ve already sent you an email containing the detailed user manual, which should guide you on how to use the product comfortably. If you continue to experience discomfort or need further assistance, please don't hesitate to reach out. We’re here to help and want to ensure you're satisfied with your purchase. Thank you again for your feedback. We truly value your input and are committed to improving our products and services. Best regards, The Ascily Team

Response from AscilyApr 13, 2025

Hi Kristy, Thank you for sharing your feedback. We sincerely apologize for your experience with the product and understand your frustration. Upon reviewing your case, we see that we have already provided you with the available options and that you accepted one of those offers. If you still have concerns or questions, please feel free to reach out to us at [email protected], and we’ll be happy to assist you further. We value all customer feedback as it helps us improve, and we truly appreciate your time in reaching out to us. Best regards, The Ascily Team

Response from AscilyApr 11, 2025

Hi Kathy, We're truly sorry to hear about your experience, and we appreciate you sharing your feedback. We’d like to look into this further for you, but unfortunately, we weren't able to locate any order under your name. Could you kindly reach out to us at [email protected] with your order number so we can assist you directly? We understand your concern regarding the return process and we do our best to be transparent about our return policy, which is also stated on our website. That said, we’re here to help and want to make things right. Looking forward to hearing from you. Warm regards, The Ascily Team