Susanne S.
Nice device but bad English in the…
Nice device but bad English in the instructions. They should inform you to turn the device on and put in on the skin area you want to treat, but you have to turn it of again while it's sucked to your skin after just 3-4 seconds, or else you'll get bruised and experience pain. When you've turned it off still keeping it sucked to the area you drag the device in upwards movements until it releases the skin and you'll have to repeat the procedure. I had to try it a few times before I understood how to avoid bruising and to hard sucking function. The instructions should actually explain this better but it doesn't.
Response from AscilyMar 3, 2025
Hello Susanne, Thank you for taking the time to share your experience with our device. We're glad to hear you like the product, but we’re sorry that the instructions were not as clear as they should be. We appreciate your detailed feedback on how the device should be used to avoid bruising. Your insights are valuable, and we will pass them along to our team to improve the user manual for better clarity. In the meantime, if you need any further guidance, please don’t hesitate to reach out—we’re happy to help! Thanks again for your review, and we hope you continue to enjoy using the device. Best regards, The Ascily Team