AscilyReviews of ascily.com

Response from AscilyJan 8, 2026

Thank you for sharing your feedback. We are very sorry to hear about your experience and understand how upsetting it was. We want to clarify that we have already reached out to you directly by email to address your concerns and discuss a resolution. As noted in our prior communication, a partial refund was agreed upon and processed, and we remain open to continuing the conversation privately to ensure your concerns are fully addressed. Customer safety is extremely important to us, and we take all reports seriously. We encourage users to follow all usage instructions carefully and to contact us immediately if any issue occurs, so we can assist promptly. Please feel free to respond to our email if you’d like to continue working with us toward a satisfactory outcome. — Ascily Support Team

Response from AscilyJan 8, 2026

Thank you for bringing this to our attention. We’re sorry to hear about your experience and would like to look into this for you as soon as possible. At the moment, we’re unable to locate an order under the name shown in this review. To help us assist you, please reply here or contact our support team directly with your order number and the email address used at checkout. We respond to all customer inquiries and are committed to resolving any issues promptly. Once we have your order details, we’ll be happy to investigate and work toward a solution. — Ascily Support Team

Response from AscilyJan 8, 2026

Thank you for your feedback. We’re sorry to hear about your frustration and would like to look into this immediately. At this time, we’re unable to locate an order under the name shown in this review. To help us assist you, please provide your order number and the email address used at checkout, either by replying here or by contacting our support team directly. Once we have your order details, we’ll be able to review the situation and work toward a resolution. We take all customer concerns seriously and are committed to resolving legitimate issues promptly. — Ascily Support Team