AscilyReviews of ascily.com

Response from AscilyDec 6, 2024

Dear Nat, Thank you for bringing this to our attention. We sincerely apologize for your negative experience and the issues you've encountered with our support email. We are currently experiencing technical difficulties with our support email system and are working diligently to resolve this issue. In the meantime, you can reach us through our contact form at https://ascily.com/pages/contact-us and we assure you we will respond as quickly as possible. Please provide your order number through the contact form, and we will prioritize your case. We want to either locate and expedite your order or process a full refund according to your preference. We understand this situation is frustrating, and we are committed to resolving your issue promptly. Best regards, The Ascily Team

Response from AscilyDec 6, 2024

Dear Jane, Thank you for bringing this to our attention. We sincerely apologize for the difficulties you've experienced trying to reach our support team. We are currently experiencing technical difficulties with our support email system and are working to resolve this issue. In the meantime, you can reach us through our contact form at https://ascily.com/pages/contact-us where we're actively monitoring and responding to all inquiries as quickly as possible. We understand the urgency of your request and assure you that all messages submitted through our contact form receive our immediate attention. Best regards, The Ascily Team

Response from AscilyDec 6, 2024

Dear Tammy, We are very concerned about your experience and take your feedback seriously. We want to assure you that we have not blocked your email - we are currently experiencing technical difficulties with our email system and are working to resolve this issue. You can reach us immediately through our contact form at https://ascily.com/pages/contact-us and we will respond promptly. Regarding the bruising you experienced, your safety and satisfaction are our top priorities. We request videos of product usage solely to help us understand how we can better assist you and improve our products. However, we understand your concerns and want to help resolve this situation. We offer a satisfaction guarantee and will be happy to process your refund request. Please submit your order number and details through our contact form, and we will handle your refund promptly. Best regards, The Ascily Team

Response from AscilyDec 6, 2024

Dear Martina, We must respectfully disagree with your assessment. We have already provided you with a 50% refund even though you chose not to return the product. While we acknowledge that the 3-week delivery time you experienced was unusual (our standard delivery time is 6-10 days), we consistently respond to all customer inquiries within 24 hours, usually within 12 hours. Regarding returns, our website states 'easy returns,' not 'free returns.' Our process is straightforward: customers contact us, we provide our warehouse address, and they can then return their product. Currently, we are experiencing technical difficulties with our email system. If you have any further concerns, please reach us through our contact form at https://ascily.com/pages/contact-us and we will respond promptly. Best regards, The Ascily Team