AscilyReviews of ascily.com

I’m not one to usually purchase such products but I thought to give it a go. Read the terribly written instructions but followed nonetheless. This device is an absolute scam. Even on the lowest suction level it is incredibly painful (and I have a high pain tolerance) so to read Ascilys response to other peoples feedback is simply gaslighting. Ascily know what they are doing, this product doesn’t work. Like other peoples reviews, I’ve had the same experience. Bruising — I would add photos but doesn’t seem you can do that here. When I emailed them, this was their response: Hi Emma, I’m really sorry to hear that the product didn’t meet your expectations! We truly value your satisfaction and want to make this right for you. Right now, our return warehouse is based in USA, which means international return shipping can be quite costly. As per our return policy stated on our website, we do offer a money-back guarantee, but return shipping fees are the responsibility of the customer. To help you avoid those costs, I spoke with my manager, and we’d love to offer you a simpler and hassle-free solution: ✅ No need to return the item—feel free to keep it! ✅ Receive an instant 25% refund This way, you avoid high return shipping fees, and we can resolve this for you right away. Many of our customers find this option much more convenient. However, if you still prefer to return the item for a full refund, you’re welcome to send it back to our return warehouse at the following address: Return Address: 705 Boulder Drive Breinigsville, United States 18031 Please note that return shipping costs are the customer’s responsibility, and a refund will be processed once the item has been received and inspected. Would you like me to proceed with the 25% refund now instead? Let me know, and I’ll take care of it for you. 😊 Best regards, Crine Customer Support, Ascily Naturally I challenged this as it wasn’t acceptable. To say things like ‘many of our customers’ which denotes they experience this frequently, offering straight up a % of a refund as their strategy to keep most of the money from a product that doesn’t work and harms people, or send it back and run the risk of it getting lost, going to a potential fake address, and then waiting even longer for a refund. I asked for more of a refund because they lack transparency in their refund policy to allow for people to make informed decisions, and the fact that it’s a product that doesn’t work. Despite emails back and forth, with photos, with mentions of a faulty product, their final answer was that they would provide a partial refund. Done. No further consequences. Just a strategy to make money, with no accountability for faulty products, then gaslight their paying customers. Save yourself the money and brushing. Total scam. These guys should be shut down.

Would actually give this company 0 for their customer services. Do not purchase anything from this company. Their returns policy is a total lie, if you get your item and want to return it unused as I did, they will give you a return address , I sent the item back to Them, in this case was a cellulite machine. Postage international by every postal service. Was delivered to the correct address they gave me Return Address: 705 Boulder Drive Breinigsville, United States and now they say they did not receive it because this address they gave me was wrong.They now have given me this address 705 Boulder Dr Breinigsville, PA 18031 USA. As you can see it has a postal code , . This is blatantly their fault and refuse to refund me the money. Ibam now taking up with my bank and trading standard. Company is a total scam selling cheap Chinese worthless goods

I received this product a couple of weeks ago and used it only twice during the first week on the lowest setting. It left my legs, butt, and stomach covered in severe bruises. It was a very alarming experience — the suction is extremely strong, even at the lowest level, and it literally pulls your skin into the device, causing intense pain and significant bruising. I won’t be using it again. To make things worse, when I tried to request a return under the 30-day money-back guarantee, I was told that because it’s an international product, I should just keep it — and they’d only offer a 25% refund. That’s extremely disappointing and doesn’t feel fair at all, as you're left with no real choice: either accept the partial refund or pay expensive return shipping costs, which just isn’t worth it.

Do not buy this product!!’ I followed the instructions, lowest setting, lots of oil. I was majorly bruised and it actually ripped my skin open. When I wrote the company they wanted me to create a video to show them how this happened… even though I sent pictures of everything. I’ll eat the $90 I’m out but warn you DO NOT BUY!!

This product causes extreme bruising even on the lowest setting. Used once & I look like I was ina bad accident. There is no 30 day refund

Don’t waste your money on this piece of plastic. It caused a lot of bruising. Stopped working altogether. And they would not exchange it. Yes, I had it over to 30 days but a good company, a reputable company would have done the right thing for the customer and exchanged it. Don’t waste your money. I wish I would have read the reviews before I bought this product. Shame on me.

This company is a scam!! Please don’t order anything from them. I never received my order and they refuse to return my money. Endless shitty emails about that I haven’t picked the parcel up. No tracking information, nothing!

I received this product just one week ago. I have used it twice. I am not sure if I will try it again because my thighs are covered in bruises. On one hand, I want to give it a shot because I'm desperate to do something about this cellulite. On the other hand, all these poor reviews make me think I'll have nothing but further injury in my future if I do. I was not happy with the instructions that came in the box. Too tiny, hard to read, and they did not stress the amount of oil you need to use to make this thing glide on your skin better. The "ginger oil" provided is mostly mineral oil, with either sunflower or safflower oil mixed in (I can't remember). There is no perceptible ginger aroma - obvious poor quality. I used my own jojoba and pure essential oils instead. The product claims to have different settings, but I felt the suction was extreme on ALL settings. It has a major vacuum force that is painful every second it's against your skin. It is bearable if you hit the suction release button every other second to relieve the pressure. To reiterate... Setting 1 has the same force as the higher settings. There is no working option for a lighter pressure. It is now 2 days later from my last use, and I still feel burning in my thighs. :( Really would like to return this thing but I can see from the reviews it's not worth the trouble. Will be picking up some Arnica gel today to help deal with these terrible bruises. :( Bad purchase overall and I'm sorry I got SUCKED into a late night FB advertisement!