ASAP Site ServicesReviews of asapsiteservices.com

I scheduled delivery of two portable toilets for yesterday (10/3). I received an email confirming the delivery was on the schedule for 10/3. They never showed up, no one called to explain why or offer a solution. When my crew arrived on-site today (10/4) without anywhere to use the restroom I called at 8am trying to figure out what went wrong. I was first told they had been delivered and to look around. They were nowhere to be found. I called back around 11am and they were still trying to contact the driver to figure out where they were dropped. I suggested bringing new ones and taking back the missing ones whenever they find out where they had been dropped and expressed the urgency because at this point I've had 10 guys on-site for 4 hours with nowhere to use the restroom. I was told that is what they were doing and that a ticket for immediate delivery was being put in. I call back to ask for an eta and was told they'd be there by the end of the day. I expressed that this was unacceptable because again, I have 10 guys on-site with nowhere to use the restroom. At this time I am waiting for a call from a supervisor to try and expedite delivery.

They made it easy for us and sent follow-ups. If ever in need, consider using ASAP.

Kept me on the hook for 5 days saying they would be able to provide an order and it's normal to not have it booked yet to find out with 25 mins left in business day prior to needing the order the following Monday. I called several times throughout the week and not til Friday at 4:30 est upon my intiated call they informed me they would not be able to fulfill the order. 1. They put you on hook for 50% if you cancel. 2. They keep you on the hook up until 1 business day prior to order needing to be delivered. Basically this gives the customer inability to cancel at all and find another order. (The manager on the call said that the clause below is only to protect them but is usually not implemented) "Refund and Cancellation of Orders. Any cancellation inside of 24 hours of delivery is non-refundable, all others may receive a 50% refund. Terms and Conditions Portable Toilets"

Prompt, clean, friendly good price

I have to call them every single week to ask them to come do the cleaning service. It's unacceptable I don't need to be reminding them to do their job. And it's Friday and they still didn't show up to clean it.

Only reason not to give 5 stars was cost- service and product and delivery were great!

Update: We called twice with no explanation. However, after leaving this review, Jason quickly called me back with a reasonable, thorough explanation and offered a solution that we found acceptable. We appreciated his quick response. We rented a port a potty for 1 month with a specific pickup date. A few days before the end of the month, we received an email stating that a second month was going to be charged and we had 5 days to submit a cancellation. We did this and received an automated response that it was "being considered". There is nothing to consider. We did not request a second month. They ended up charging for the second month anyway. We have now called them twice to dispute, demand a refund of the second month we did not want, and expect a pickup. The only answer we get is that it is under review.

Everything went great from start to finish highly recommend 10 stars