ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
asapsiteservices.com
Website
asapsiteservices.com
Category
Waste Management
Location
Columbia, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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The time that it took to arrange a unit to be delivered was absolutely unacceptable. Won't be using your service after this one particular painful experience.
Response from ASAP Site ServicesOct 18, 2021
Diana,
I show the 9/24 (Friday 1:37) order shown for delivery on 9/27 (Monday) as we are not open on the weekends. Our local dispatch confirms 9/27 delivery as order PTR208891. You called 10/14 for removal and requested the 10/19 pick up date which is scheduled for tomorrow. I would welcome more feedback, but I show we were quite responsive during our business hours of operations.
ASAP
KR
Kristina
They did their job
They did their job. Didn't have any issues.
Response from ASAP Site ServicesOct 18, 2021
We appreciate you feedback- order PTR207920
JS
Joanmarie S.
Glad I found them!
I would have given them 5 stars had they been able to do a next day delivery on a portable toilet needed for an on-site construction crew. Since the delivery, service has been excellent. It was properly placed and the weekly service to clean and restock has been on schedule.
Response from ASAP Site ServicesOct 18, 2021
Joanmarie,
We appreciate the feedback about order PTR209295 and the formal change order about the turn around time.
KW
KW
Poor communication, over-charges, etc.
We booked delivery and removal Thurs-Mon. We were later contacted by the local contractor that Monday was not available for pickup as their route brought them to our site only on Thursdays. The only option was for an additional $150 fee. Our site mandated that the portable toilet be removed on Monday and thus we had no option but to pay the fee. We were also informed through several different vendors, that the local contractor is informed to NEVER reach out directly to the customer and only go through ASAP site services, so that any fees pass through their hands. However, ASAP site services did not communicate with anyone about a pickup date and whether that would be able to occur on our selected date. We also heard from several vendors, that going through ASAP site services costs about triple the cost of going through the local vendor directly, and results in poor communication, increased and additional fees, and an overall unsatisfying experience. After booking online, I only ever received a "receipt" of my purchase, but never an order confirmation. I was never contacted to verify details. About a week prior to our event, I reached out to ASAP site services to verify the delivery of our items. I never received a reply. This was an incredibly disappointing service, and I have encouraged anyone I know in a similar event planning situation to never use ASAP site services for their sanitation needs, but rather to always work directly with local vendors.
Response from ASAP Site ServicesOct 19, 2021
Katarina,
I appreciate your open feedback about your rental experience PTR190143 from June in regards to the communication for the set routes 6/10 for delivery and 6/17 for removal being in the area once a week. You were not charged the $150 and all invoices and rental documents can be found via the customer portal, and are e-mailed out to the e-mail provided on the order. I will send you a copy now as well.
** edit update 10/27** Please see your card statement a refund was processed for the situation and rental scope per our e-mail conversations. We appreciate your feedback.
Sincerely,
JT
ASAP
NB
Nate B.
Good service
Good service
Response from ASAP Site ServicesOct 19, 2021
We appreciate your feedback about your rental
SH
Shawn
took 2 days after the promised date
took 2 days after the promised date. Also said they would discount for the missed date then forgot me on that date and was told it would be discounted again for forgetting me. Got charged full price.
Response from ASAP Site ServicesOct 14, 2021
Shawn,
I apologize I just reviewed the order and billing and see the internal miss communication. I'm processing the refund immediately for you in this regards. Acct ID-37847 from work order zd1069026
Sincerely,
JT
KC
Kevin C.
Unable to speak to an actual person
The product came out as scheduled and was what I ordered so I wil give it 54 stars for that.. However when we had a question I called the number provided on the order numerous times and got their voicemail everyone. I left a voice message requesting to have the unit extended a couple of days and didn't receive a response back and the unit was picked up on the original date. So in the area of customer service I give them a single star.
Response from ASAP Site ServicesOct 14, 2021
Kevin,
We apologize you called on Sunday afternoon during non-business hours. As an event rental it cannot be extended, and was set to be picked up Monday10/11 per your order.
