ASAP Site Services has been serving our customers for over 30 years specializing in waste and junk removal services, portable sanitation rentals, temporary fencing and barricade rentals.
ASAP Site Services (asapsiteservices.com) has 2,877 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
asapsiteservices.com
Website
asapsiteservices.com
Category
Waste Management
Location
Columbia, Maryland
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 60% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
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Horrible experience. Please avoid at all costs. Upcharge 2 fold from what local guy charges and they use the local guy. A call center exploiting the working man. BTW it might be worth it if the call center at least had good service but always on hold, always a person who speaks poor english, impossible to get a sales agents number to avoid the automated call center.
Response from ASAP Site ServicesApr 22, 2022
River Rahe,
I do apologize that we could not fulfil your order and the substitution didn't work for you. I've since refunded you in full.
Sincerely,
Team ASAP
KL
Kevin L.
Very recommended.
Very recommended.
Response from ASAP Site ServicesApr 14, 2022
We appreciate your rental feedback
DW
Dean W.
Great service
Great service. Timely fast and courteous. Thanks.
Response from ASAP Site ServicesApr 14, 2022
we appreciate your rental feedback
DK
Dildarious K.
Absolutely horrible experience
Absolutely horrible experience, ordered for a Monday drop off they said they couldn’t do that they could do it Tuesday I said okay I need it by Tuesday here is Tuesday got another charge on my card so I got on the phone they said the first charge was a deposit and they did an actual charge today, then billing called me and said no we don’t do deposits we do a hold and that will be reversed today we charge on the day of service. Okay so still double charged so I’m waiting and calling all day about my dumpster was told if you don’t see it by 3 call back and we will get an eta I call at 4 and they say oh no one got ahold of you? We can’t deliver it today we need to do it tomorrow someone was supposed to call and get your authorization. No one called me no one told me and if I didn’t call id still be sitting at that house waiting on a dumpster that was never going to show up. So with or without your authorization they will still push you out. I was told support was supposed to reach out, but they didn’t and they were gone for the day and I would have to resolve this tomorrow. I just had to cancel and ask for my Money back
Response from ASAP Site ServicesApr 22, 2022
We apologize for the delivery issues. Your order was refunded in full on work order Cancellation (full) Request #1168930 for rental RO223085.
Sincerely,
Team ASAP
KB
Kyle B.
Great phone help.
Great phone help.
Response from ASAP Site ServicesApr 13, 2022
We appreciate your rental experience review
MB
Mike B.
CALLED HAYWOOD ROLLOFF WAS REROUTED TO…
CALLED HAYWOOD ROLLOFF WAS REROUTED TO ASAP. THOUGHT I WAS ORDERING FROM HAYWOOD. WAS CHARGED TWICE THE AMOUNT FOR A ROLLOFF. BEWARE
Response from ASAP Site ServicesApr 12, 2022
Afternoon Mike,
We do sub-contract out various items, but our pricing and delivery schedule remains transparent before you place the rental reservation. You called our office and got a quote and pricing from us and proceeded to order the dumpster: RO221184 as our work order ZD1153985. That was delivered on 3/24/2022 per your order specifications for the agreed rental rate as quoted.
Sincerely,
Team ASAP
LA
Lee Ann W.
This is THE WORST SERVICE
This is THE WORST SERVICE! 1st, we ordered a portable toilet in late February early March, was told next day service. Then was called back and told 2 weeks from delivery. Delivery was SUPPOSED to be March 17th between 7:00 am through 7:00 pm. We started calling at 8:00 am, was told it was coming. Several calls through the day, always told it was coming THAT DAY. At 5:00 pm, we called and was told, "give us an hour and we'll call you back". Never got the call, so called again at 6:30pm. Found out they were closed. So we wasted 12 hours of our day for NOTHING! FINALLY it showed up on the 18th! It was SUPPOSED to get serviced once a week. It's now April 11, no one has been here yet to service it. A few days ago, I got a call offering me a credit for the 1st month. TODAY I got a call that I was 2 months behind on my bill? I called them back and told them to pick it up! He didn't acknowledge my credit, assuming the baby crying in the background had him distracted. I just called to speak with a manager, obviously there was none available, so now I'm waiting for a manager call back!!!!! NEVER AGAIN WILL I USE THIS SERVICE! I WILL WARN THIS WHOLE AREA ABOUT THEIR SERVICE!!!!!
Response from ASAP Site ServicesApr 21, 2022
Lee Ann Waychoff,
I apologize for the billing oversight. I've canceled the order in full and sent you documents for your records. I put in credit memo INV-0000254899 and INV-0000253544.01 to credit wipe your so that $-0- is due.
Sincerely
Team ASAP
CU
Customer
They didn’t deliver on time
They didn’t deliver on time. I called the company and they didn’t seemed like they cared about fulfilling their obligations on time.
Response from ASAP Site ServicesApr 12, 2022
Rhema,
We called and spoke to you on 3/24 about the availability and delivery to your site in regards to the delay. You approved the formal delivery as 3/28 per availability; cited on the rental work order #1156469. I'll be happy to e-mail you another copy for your records.
Sincerely,
Team ASAP