Carson W.
Miserable Experience
I think I spent more time on the phone with these people trying to figure out what the problem with the Dumpster was and where it was and why did they auto bill my bank account for extended days when it was already agreed I would keep it extended days than it took to fill the dumpster , Now after spending forever on the phone yesterday making sure everything was understood I receive another invoice today . I asked one of their reps if they were a new company as I could understand these types of problems . I will be so glad when this dumpster is off my property so I don't have to deal with ASAP EVER again . This was absolutely a soul draining experience that I hope no one else to have to go through!
Response from ASAP Site ServicesMar 30, 2022
Carson Wade, I do apologize for the miss communication regarding the daily rental fee. As you spoke to our customer servcie representative late yesterday in that she reviewed the rental calls and has put two credits on your account so that no demurrage is charged to your rental. These credits were issued this morning behind the daily billing effectively wiping out the demurrage invoices INV-252578 & 253380. You can see real time account information via our customer portal 24/7. The unit is on removal today as requested which will close out the rental. Sincerely, Team ASAP