Jerry C.
Seriously a text message... No Customer service.
So I call, I spoke to Amanda. I asked her several times if they provide service to the location, Cabin Creek snow park. She said yes, then put me on hold to verify. Then came back and confirmed. Took my information, credit card and grid coordinates again. I made myself available to meet for placement with phone number and all other information. Even got a confirmation and this link to rate their service... Got a text message on my cell phone at 513 A.M. Today. "Oops! Arwood Waste has overbooked for your order at grid *&^%$#,-(*&^%$ Easton Washington *No service to this location... Your card has not been charged. We apologize" A text message...? Seriously...? So two confirmations, a email and what??? This is customer service at 513A.M. No worries though, a few more calls down the list, and I had a vendor that took care of our 70 person event, at only 2/3 the cost, saving about $100. It's now 12:30 P.M. and I still have yet to get a courtesy call... I think you know how that would go anyway. So thank you for the early wake up, it showed me how to save money, by not going with your services. And I'm watching my card like a hawk, not trusting your company.



