Peter
Wouldn't refund us 3 minutes after charged made – long-term, loyal customers of Asana for years - rejected from refund of $60 after having been paying customers for years
Wouldn't refund us 3 minutes after we were charged. Loyal customers for years. Didn't want to pay for a couple of months. Would have come back and continued to users in the new year, but due to the fact they could not simply refund a $60+ charge within minutes of it happening, have now turned us away from spending potentially thousands every month in 2026. Offensive, short-term thinking. Terrible customer service. I can't imagine how a company of this size, would have such terrible support, and would willingly cut away one of its subscribing customers willing to spend thousands of dollars, simply for the sake of a $60 charge which "cannot be reversed" within minutes of it being charged. It's a joke. And it's an embarassment to think that they would operate in this manner. They've essentially chosen $60 over recurring revenue of $60, $90, $120, etc. as our team grows, every single month. All for the sake of one $60 charge which they refuse to refund due to error. Their customer support needs to be fixed, as it is killing off their stakeholders (us, paying their bills). The subscription fees we pay them, are inevitably their biggest growth asset. Yet their willingness to kill those revenue streams one-by-one is most baffling. Over time, this will kill the software, leading people toward companies with more flexible and understanding customer support (I.e. ClickUp or Monday.com). If customer support can finally refund us, then we'll update our review accordingly. But we should never have to go to these lengths to receive standard levels of support.