AsanaReviews of asana.com

Whatever you do, don’t sign up for Asana if you care about customer service!!! It’s abysmal. They take days to respond, at best, and if you sign up for a trial or a student account, be warned that they will send ZERO notifications when your renewal is due and the default account is for 50 seats. I am out $1000 for a product I barely used a year ago and customer service took DAYS to tell me that they will not provide any refund at all despite my reaching out the day my STUDENT account renewed for full price, for 50 seats, despite my having not used the product at all for more than 5 people for a couple of weeks 10-11 months ago.

I used Asana for work to manage tasks and projects. At first it looked nice and organised, but once I started using it daily, it felt a bit heavy and overcomplicated. There are a lot of options and settings, which sounds good, but in practice it slows things down. Simple tasks take more clicks than they should, and keeping everything updated feels like extra work. Some useful features are also locked behind paid plans, which didn’t help. After a while I realised I was spending more time managing the tool than actually getting work done, so I stopped using it and moved on

If I could rate them a 0, I would. I cancelled in writing in October. They charged me again in November. Then they gave me a partial refund and AGAIN acknowledged in writing that my account that I no longer had access to even log into had been cancelled. They again charged me in December with no authorization and no access to their product. They have been giving me the runaround for a month. Irene keeps emailing me “we are working on it”, but no refund. It does not take two months to issue a refund. They even tried to blame my bank, who has assured me there is no block or hold on them being able to do it. They are thieves and liars and I would rather use pen and paper the rest of my life than touch their piece of sh** product with the WORST CUSTOMER SEVICE IN HISTORY.

Agree with people, unethical, zero content, took over £100 for auto renewal. Avoid!

I am not sure why I see so many bad reviews. I used Asana for a few years and am quite happy with it. Free version is adequate for up to 15 people.

ze bieden een abbo aan voor 12 euro per maand ofzo de goedkoopste in iedergeval.. ik dacht laat me even proberen. Ik moest voor een jaar vooruit betalen. Zo gezegd zo gedaan. Zojuist zie ik dat ze weer hebben afgeschreven.. ik dacht huh.. hebben ze dit al 4 x gedaan! En het mooiste is.... na dat ik had betaald bleef ik meldingen krijgen dat ik niet had betaald en dus niet alles opties had, echt neem GEEEEN ABBO OPLICHTERS

Asana has terrible customer service and incredibly misleading pricing structures. I wanted an account for just me and my assistant. I asked the customer service which was basically a bot with maybe minimal human interaction who told me my only option was a 2 seat starter plan. Seemed reasonable- I bought a year subscription. I was added into an account created by a free subscriber and then the saw the opportunity to attaché my card to that account. I suddenly became responsible for 9 subscribers and their actions on projects that predated my account and subscription. I couldn’t get them off and then they charged me $1000. I removed every extra person that was on accounts that I created but couldn’t delete people on projects that were not mine. They refuse to give a refund. Have terrible customer service that just continually takes days to respond, there is no phone number to speak to a person and they just keep referring you to AI. It is a terrible company with terrible customer service and a mediocre planning software. Do not get burned by them. They will suck your bank account dry and say “there’s just nothing we can do”.

Doesn't work even on few months old browser version