AsanaReviews of asana.com

Asana I thought was a reputed PM software company. I had an unpaid subscription with them for a short time in 2018 and hardly used it for 1 or 2 weeks, inadvertently I had subscribed to paid version & since this was billed annually, I did not know about it until the end of 2019. I was shocked to receive an invoice of over £300 for a subscription that was not used. I got back to them in January to request a refund & cancel the billing. I had talked to about ten representatives, message chats & emails and it was a painstaking experience & the customer service was so low. In the end, I was able to talk to someone through messenger chat & the lady said they would arrange a refund. I did not receive any response and hence sent an email in May & again the customer service was abysmal. Yesterday, they informed that not only did they charge me for 2019 but they will charge me for 2020 also as I reported this only in Jan 2020 & the annual billing started in Dec 2019. This company is a scammer & below par customer service. They set the billing to annual by default & make it difficult for customers to cancel it online. We have to depend on customer service & they postpone and elongate the process so that we continue to pay. They have charged me over £700 for software I have not used, and they are not even apologetic. It is beyond SHOCKING that they use the SUBSCRIPTION service to fleece unwary customers of their money. Please do not subscribe to ASANA. Let this be a lesson. Also, please let me know if you have a similar experience. I am planning to take this to court.

This company has non existent customer service should you upgrade & pay for their services. They say they do in title only; when it is email only, it takes 1 week for any response, they address only 1 concern at at time if a few questions are in an email, if you have any payment dispute (such as double drafting monthly cost in my case), there is no complete correction monetarily. There is no review of correcting errors in new onboarding set up if you request help. I could go on with all the practical expectations we all have when doing business with service providers. I’m not sure why they would not focus on the customer experience side of their service. I do not recommend this service at all; I’m sure there are others who provide similar services who also provide actual customer service.

Straight forward and easy to use!

Excellent service client. Lors du déploiement nous avons été accompagnés. C'est intuitif , j'y invite mes clients, mes collaborateurs et ils se sont appropriés l'outil rapidement. De plus il s'interconnecte avec les applications que j'utilise. C'est PARFAIT!

I signed up to asana pre-Covid and after using it for w few weeks we thought it was an ok platform Then due to the pandemic we decided to review our opinions and found Clickup (WHICH I TOTALLLY RECOMMEND) I reached out to support to try and get a refund as we had accidentally signed up to 12 months and I just got a standard spiel if ‘we don’t refund annual policies’ I then send a response which it took 7 days for Asana (terrible) customer service to respond to They are not offering a refund, the offered 2 months free use of the platform (no thanks) There are much better value PM apps out there and Asana will not even refund a small company In the wake of COVID19 I would avoid asana like the plague

We signed up to try out Asana for our business alongside a couple of other options so we could make an informed decision about which software suited our company best. We actually quite liked Asana but found another option easier to use and better suited to our needs. We therefore decided to close and delete our Asana account. Unfortunately there is no way to do so in your account settings - a support reply on a community forum post explains that they prevent this and that you need to contact customer support. So I contacted customer support requesting they delete our account and data. I received a reply ignoring my request and telling me they have a free version and that I still had time on my free trial and to contact them with any questions. I believe this is against GPDR rules as I specifically contacted them to request deletion of our account and data and they ignored this. I again request deletion of our account. I got another reply stating: "Please note that deletion of all data submitted by a user to our platform is currently available only to our Enterprise customers." So unless you pay them they keep your data? Seems strange. They then also stated: "However, with regards to your personal data, if you want to exercise your right to be forgotten pursuant to your rights under the CCPA or the Article 17 of the “GDPR”, please let us know and confirm that you are a resident or citizen of the EU, Norway, Iceland, Lichtenstein, the UK, or Switzerland or if you are a resident of California. Finally, if your wife has an Asana account as well, you might want to ask her to reach out to us directly via her email address if she also wants to exercise her right to be forgotten." Seems odd considering we briefly signed up for a trial. Now we seem inextricably tied into this company requiring us to confirm multiple times that we want to delete our data and that we are residents in the UK. None the less we confirmed all they requested (our third request). We then received the following reply: "We will begin the process of fulfilling your request to be forgotten by deactivating your account and deleting, anonymizing, and/or rendering beyond use your personal data that we are able to identify within our systems and those of our subproccesors. Taking into account the complexity of the process, your request will be carried out over the course of the next three months in accordance with the permitted timelines set out in Article 12(3) of the GDPR beginning on the day you have written to confirm that we can deactivate your account." So in exchange for signing up for the free trial and deciding it wasn't for us (all in less than a day) we're firstly ignored when requesting that our data is deleted, then told that it'll take up to 3 months to action our request because of the complexity? This is clearly not right and any company that makes it this difficult to maintain your data privacy and data in general should be avoided. Funnily enough, my account deletion is suddenly now a top priority after I said that I would contact the press or seek further advice on the matter. I shouldn't have to need to say I'll do this in order for my data to be handled according to my wishes. To those looking to sign up for the free trial be extremely wary about your personal data and information as they clearly want it more than they do your custom for their actual product and service.

Great tool, as simple as powerful to manage different projects. I appreciate the possibility to switch from Kanban to list to calendar view with just a click. And you can find several templates for marketing needs :)

We love using Asana for our small marketing agency! It's better than any other project management program we've tried in the past and has helped our remote team to work more efficiently with better communication on projects.