AsanaReviews of asana.com

Pros: flexible tool Cons: non-existent customer service. I have 3 members in my team and decided to pay for 1 week before end of the trial. I realised that Asana wants to charge me for 5 seats. No problem, bugs happen. I wrote to their support, wrote follow up email, wrote a new ticket (thought that 1st just got lost) - no response. The worst thing -I liked the tool and moved out all projects already. So I have to pay for 5 seats while figuring out where to move. I can’t stay with a company with such bad customer service and attitude.

Bad customer service. There is a bug in their system, I contacted them a few times and they send automatic responses with the link to a blog article that doesn't help.

I work alone and had a two seat plan. Then, suddenly in October I was charged for a 5 seat plan which cost $90 more. I tried multiple times to reach out to rectify the situation. Their live chat never seems to work, no one responds to email, and there is no phone number. I don't need to pay $156/month to manage my to-do list and to be subjected to this kind of horrible service.

Money grabbing company. They let you pay for basic security features, they let you pay corporate branding, they wont give you full admin access on your data. When you ask for help, asana supporters wont have a solution as most issues ain't a bug. It's a feature they want you to pay for. Worst vendor lock in ever.

Used to use this tool a lot - it was always quite great and some of my colleagues use it as well...

The worst service ever. Kept dodging important billing and plan questions. Doesn't seem to care about customers AT ALL(no direct answers / kept changing reps and still no answers / very slow replies / they will sound like wanting to help, but actually won't give you any useful information). Very hard to find the cancellation are once upgraded to certain plan. Also, the billing seems very simple at first, but will become nightmare if you upgrade to a certain plan. Found out about that after 6 years of using Asana. Shocking.. and losing trust rapidly. Start having concern putting our data on their platform. And, no backup codes for 2FA...

Don't! You won't get anything but trouble. I payed (by mistake) for one year, but the app just ask me for payment again and again - and I never got access 😡

Great task assignation tool but HORRIBLE horrible customer attendance. No issuel been solved, when updating the plan commercial team did not contact us even after 2 months and complete ignorance and basic templates instead of personalized replies from Customer Support team.