Arvest BankReviews of arvest.com

The customer service was great. The individual who helped me was Harley at the Midwest City branch located on Douglas Blvd.

I just came online to see how bad their credit rating is, after getting a phone call from them tonight from their mortgage collections division. I told her I sent an online pymt thru my other bank last night, including the late fee. I screwed up my auto payment when escrow changed. So I told her, I've had this mtg 20 yrs, never late, I missed the pymt by FIVE days and your calling me? Why don't you just txt or email? Here's the good part.. her reply was, "Our INVESTORS require a phone call". Instantly reminded me of why I closed all accts except my low interest mtg several years ago, because they screwed up my families accounts one too many times. When I heard that reply, I told her, "We're done. I sounds to me that Arvest is in trouble, if your "investors" have you on a 5 day late short leash and hung up on her. Word of caution for anyone that does business with them. They are a Private bank. I didn't know that until I called my state banking commissioner over gross errors that they dragged their heels on, repeatedly. My state does NOT regulate private banks. I then called the banking commissioner in AR and told him I'd file a complaint with him in a week if Arvest didn't fly right after continual competency issues that could drag out for months to resolve. Then I notified the local bank. within a week it was resolved and I closed our my bank accounts immediately. Don't be fooled by their folksy physical branches. When there is an issue, they like to drag out their error and make you wait for your money they misappropriated. I'm not the only one locally that has closed their accounts. Not one problem with the new bank and I no longer have to repeat myself to get correct service 💡

Darbi very professional and very helpful and staff are all very helpful and nice very pleased

waited a week to open a business account only to be told they know nothing about it

I had the absolute pleasure of speaking with Holly Counts from the Arvest customer service hotline, and I cannot say enough good things about her. From the moment she answered the call, she was kind, patient, and genuinely willing to help. she took the time to listen, understand my situation, and made sure everything was handled correctly. She explained things clearly, stayed professional the entire time, and made me feel like my concerns actually mattered. It’s rare to come across someone who goes above and beyond the way she did. Customer service like this is hard to find these days, and Holly truly stands out. She turned what could have been a frustrating situation into a smooth and positive experience. Arvest is lucky to have her!!

I wish I could give zero stars. Worst customer experience of my 45 years dealing with a bank. Do yourself a favor and find any other bank besides Arvest. I would not recommend them to my worst enemy. Their customer service is terrible and they will fee you to death. Then when you ask questions you get condescending answers from Steph Gros. If that's even her real name. Read the online reviews of this bank. They are terrible.

Are you serious your mentally deficient security thinks it's professional to curse at someone on a public sidewalk he really thinks he's that entitled no he is not, well you have showed us how you treat the public so now we the public will show how we treat you, with 1 star reviews and withdrawing our money

My son has been in Brazil for two months without reliable access to his money due to Arvest Bank's repeated failures. Before he left, we clearly explained to Arvest that he would be in Brazil for an extended period, needed dependable credit and debit cards, and wanted me added to the account so I could manage it if needed. Arvest assured us everything was set up and there would be no problems. The moment he arrived, his card stopped working. When I contacted Arvest, they refused to speak with me because I “wasn’t the primary account holder,” even though I had been added for exactly this reason. After weeks of back-and-forth, providing a Power of Attorney, and placing multiple travel notices, they finally reactivated his card — only for it to stop working again within days. That was almost a month ago, and nothing has been resolved since. In the meantime, my son has had to rely on emergency cash and the kindness of others just to eat — at times surviving on one meal a day. Every time I call, I’m told “the card should be working,” yet it never does. The last call was especially frustrating. I spoke with a fraud department supervisor named Tabitha, who was rude from the beginning. After verifying the account yet again, she claimed the information was incorrect, refused to help, blocked access entirely, and would not let me speak with anyone else. Arvest Bank has completely failed to support us. We’ve faced nothing but misinformation, poor communication, and a lack of accountability. If you’re considering Arvest — I strongly suggest you look elsewhere.