Arvest BankReviews of arvest.com

AWFUL. I paused my card on the app while I investigated a charge I didn't recognize. After some digging I realized I did know what it was. When I tried to unfreeze it the app gave me an error so I called to get it straightened out. I was told my card never actually was frozen in the first place. Well the customer service lady was wrong, my card is frozen, I cannot make any purchases, I cannot log into the app and I can't get ahold of anyone from customer service. Why even run a bank if you won't let people have their money? The incompetence is overwhelming.

After a series of frustrating experiences with Arvest, I felt compelled to write my first-ever review of a mortgage company and I am doing on multiple sites. I own multiple properties and have worked with various companies, but my interactions with Arvest have consistently been disappointing. Recently, I received a letter requesting proof of insurance, even though it had already been submitted. I sent the documents again, ensuring all the necessary details were included. Less than 30 days later, they acknowledged receipt but claimed the policy was missing the "Deductible." However, the document clearly listed "Deductibles" along with the percentages and amounts (1% & $2,530). It seems whoever reviewed the document failed to properly read or understand the information provided. While they do offer competitive interest rates, their lack of organization, poor communication, and repeated mishandling of paperwork make them a frustrating company to deal with. If you have another option with a comparable rate, I strongly recommend choosing the other lender.

I had the worst experience with this bank. They gave 10 day grace period for CD maturity counting Sundays and Holidays. The communication from customer service is also not clear and very rude over call.

worst bank ever to do business with. 10 day hold on verifiable funds, only to find that out after deposit. exhausting multiple attempts to resolve, the bank was not willing to release the hold. terrible customer service.. money is in limbo, but they are drawing interest on the funds.. don't use this bank.

I've been a longtime customer of Arvest Bank, with a business account spanning over a decade, and I can't wait to switch banks completely. Arvest is so outdated it's laughable. While other banks in the U.S. have embraced technology to make banking easier and more efficient, Arvest seems stuck in the past. The website and app are nearly useless. Aside from checking account balances and transferring money, they offer little functionality. If you encounter any issues, such as fraudulent payments, prepare to jump through hoops to get anything resolved. They charge ridiculous fees and show little interest in helping their customers, even when it's clear the customer had no control over the fraudulent activity. Their customer service? A complete joke. Unhelpful, unresponsive, and far from the standard you'd expect from a bank in this day and age. Honestly, Arvest feels like the Walmart of banking: cheap, chaotic, and unwilling to prioritize customer satisfaction. Save yourself the frustration and go with a bank that understands how to operate in the modern era.

Would give less stars if possible. While traveling they blocked both Visa debit cards even with notes on accounts. Called in to resolve. Card restrictions removed. Very next day cards blocked. Their hours of operation are a hindrance to resolution. Most banks have 7 days a week staffed card department. My money is available yet cannot be used because of inadequate customer service, hours of operation, and a hair-trigger fraud detection system even when exclusions placed.

If I could give even less I would, these people lie straight to you and think it's okay, I was told by them to show proof of a 200 pound transaction, and the bank said to me in order for us to give you your money we need you to show proof of at least half of the payment so I showed them that, thereafter they said to me after you send the full amount then will we give you your money, I was told to buy 200 pounds worth of gift cards by the buyer who is using this bank, the bank said to me show us proof you have bought at least half of the gift cards, so I did just that thereafter they up and say to me show us proof of the full amount then we will give your money.

This is the poorest excuse for customer service I have ever had.I attempted to sent Christmas money to 2 family members through Zelle and they restricted my account, I called the number the message said to call and customer service said fraud department had to release the restriction on my account. She said please hold I will transfer you to the fraud department. I sat on hold for over an hour before I finally hung up.They could care less about your money in their bank and basilly tell you to bad. To be fair I walk into the branch and get exelent service from the local bank personal. I am possitive on the other hand if my my name was Walton I would be treated like a king opposed to a peaseant subject the customer service say go ahead and move your account, therefore I will be researching another finacial instutition to move my deposits to even thought the branch folks value my business, it is hard to justify the culture of the bank above the branch. I also whitnessed them refusing to help their on bank employee when he told them I was an important person to the branch.