ArtsyReviews of artsy.net

I sold a Damien Hirst painting on Artsy and was very dissatisfied with the post-auction service management, especially regarding the shipping process, the timing, and, to top it off, they charged me extra transportation costs. Terrible customer support, extremely long processing times (they hold the money from the sale of auctioned pieces for over a month), and I will never use Artsy again.

UPDATE: The problem was fixed very quickly after submitting this review. Though the mail had been sent properly, it was not received. The team reacted very quickly and in a very supportive way, thanks for that! -- Old Review -- Not trustworthy, don't use it. I bought a piece of art, but decided well within 24 hours to cancel the purchase. Got in touch with the gallery, telling them to not ship it. This is perfectly ok. Then, according to terms of use, instructed artsy via the respective email address to revert the purchase within the 24 hours timeline ... And never heard back. No reply! Not even after 4 mails (!!) and 4 days. Absolutely nothing. This looks like a scam and I advise to keep your fingers from it

Scary experience I ordered a painting and made payment through wire transfer to Artsy about 10 days ago with order no. 299203112. So far I have not got any shipment confirmation yet. I almost think it is a scam. Reached out to artsy and gallery no solution. Art gallery said they did not receive fund , I wrote to artsy again, it became silent . It is anxious experience not positive at all! Can someone tell me this is not a scam? I spent thousands of dollars on an art piece , it turned out an awful experience. I hope artsy can follow up soon possible to get the shipment done .

I tried to order an item several times and kept and kept getting an error message. I tried emailing the address listed on the app. and my email was returned. I found another email and sent a message. I received a response right away and was asked to send screenshots of my attempt to make a purchase. The rep thanked me and said she would look into it. The next email I received from her asked me if I still needed her assistance. I replied that no one ever helped me and heard nothing back. I don't want the art that badly. This company needs to get its act together.

good service

Artsy has the a superior staff to any other platform out there.

I feel scammed! I paid thousands of dollars for a piece of artwork that the gallery representatives kept delaying shipping. They reassured me repeatedly they had the piece and would send it soon, but claimed there were some sudden emergencies with the owner of the piece causing a delay in shipment. I was told I would be given a discount for the delay, but I was not. Two months later, I finally received an email from Artsy saying the piece was sold to someone else and that "the hold was removed from my card." Well, it wasn't a "hold". The money was debited as a sale from my bank account two months ago, and I have not yet received a refund or any tangible information about how and when my money will be refunded. What has this company been doing with my money for the past two months??

DO NOT BUY ART from this website! Trust me. I have been an art collector for over a decade and this is by far the worst online shopping experience that I have had. What artsy doesn't tell you is that once you purchased the art, the chances of the work getting to you are long and laborious. If you don't have the patience or the time to track the artwork yourself, it will likely never get to you. They are just a third-party vendor. The artwork is housed with the artist or a gallery. The artist may never even send the painting and the gallery could be keeping the painting for an exhibition. In my case, the exhibition hadn't even started yet and they only informed me that I could not have the painting until after the exhibition after I purchased the artwork. This has happened several times, which is why I stopped buying art from Arsty. You also will be shocked at how much they raise the prices versus how much the artists are getting. Do not trust them! I still don't have the paintings I paid for. It's been over six weeks and the paintings are just now going into an exhibition. Who knows if I will even have them this summer? They purposely keep this information from you and when you ask them about it they blame the gallery. When you contact the gallery, they blame artsy. Its a nightmare!