ARTSABERS Reviews | Read Customer Reviews of artsabers.com

ARTSABERS Reviews | Read Customer Reviews of artsabers.com

ARTSABERS reviews

261 approved reviews, newest moderated first

Damen L.
Dec 11, 2025
Would like to give 0 stsrs
Would like to give 0 stsrs. Like everybody else i ordered my saber 4 months ago. Never received a confirmation. I was told numerous times that it has shipped to the usa but couldnt give me a tracking number because it hasnt been processed yet. They said that for 2 weeks. They then told me it was on backorder after 2 weeks of telling me it shipped. I finally decided to cancel my order and they lied again saying it was canelled and i would get a refund. Absolutley awful.
Response from ARTSABERSApr 14, 2026
Hi Damon, We’re really sorry to hear about your experience, it’s clear this situation caused a lot of frustration, and we completely understand why you feel this way. The lack of a confirmation email, the conflicting updates about shipping and backorders, and the issues around your cancellation and refund are not the standard we aim to deliver, and I sincerely apologise for how this was handled. To give some context, your order fell during a particularly challenging period for us. We were in the process of transitioning to a new warehouse — a move intended to improve delivery times — but this unfortunately coincided with a major issue involving UPS. Four shipments of our stock were delivered to the wrong warehouse, meaning items we expected to have available were repeatedly missing. Because of this, there were instances where orders were believed to be progressing or close to dispatch, which led to inaccurate updates being shared. We fully recognise how confusing and frustrating it must have been to be told an item had shipped, only for that to later change. That said, we take full responsibility for the communication and overall experience. You should have received clear, consistent updates from the start, and the cancellation process should have been straightforward and handled properly. We genuinely regret that this was your experience and appreciate you taking the time to share your feedback. Kind regards, The Artsabers Team
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Jeffrey W.
Nov 22, 2025
This is a review of the Imperial Praetorian Helmet
This is a review of the Imperial Praetorian Helmet. It is broken down into three areas. The Good, The Bad and the Needs Improvement. The Good 1) Arrival they will ensure that short of an act of God the product will arrive within their stated time period. 2) Packaging. It was bubble wrapped and had styrofoam on all the sides of the helmet. Short of the UPS guy practicing rugby with the box it was solid and safe. 3) Presentation, the helmet is not like the Star Wars series it is a basic replica of the Imperial Praetorian Guard. Nothing fancy and nothing missing. It is a collector's item or a cosplay piece depending upon your intent. 4) Value for money. I give it a 5/5 based on yest it is a little more but the opportunity to have a nice replica that is in stock and not having to run from website to website or store to store means it is worth its value in time and gas saved. The Bad 1) The bottom rim has a glue residue, and one small part of the liner has pulled away. Otherwise, than this the helmet is great. If you are using for cosplay or collecting you can either ignore it or take a pair of tweezers and a razor and remove the glue residue. The Needing Improvement 1) Honestly, I can find nothing that needs to be improved on the product other than the glue residue. For the price it is really good and quality work. Sidebar: I am currently on the website scoping out the lifesabers and I do have to say the majority of them are below comparable prices. Yes, the special collection is going to cost more but generally they are lower if not comparable to other sellers. Overall, I am appreciative and happy with the helmet and wish the company and their staff a happy holiday season. I will be waiting for the big Black Friday specials to add to my collection.
Response from ARTSABERSApr 14, 2026
Hi Jeffrey, Thanks for such a thoughtful and detailed review, we really appreciate the time you took to break everything down and share your honest feedback. We’re delighted to hear you like your Imperial Praetorian Helmet. It means a lot to us that it’s found a place in your collection, whether for display or cosplay, that’s exactly what we hope for with these pieces. On the cosmetic issue you mentioned with the glue residue and liner, we’re sorry for that small imperfection. While we always aim for the highest finish quality, we really appreciate you being understanding and even offering a practical workaround, that kind of feedback genuinely helps us improve. Also, apologies for the delay in getting back to your review, we do our best to respond promptly, but we’re grateful for your patience. As a little heads-up, we’ll be expanding our helmet range even further soon, so definitely keep an eye out, we think you’ll love what’s coming next. Thank you again for your support and kind words, and we’d love to welcome you back anytime. Kind regards, The Artsabers Team
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Tyler N.
Nov 17, 2025
Horrific
Horrific. DO NOT ORDER FROM THEM. I ordered 2 replacement blades on September 22nd; now over a month and a half later have not even been shipped. They were listed as in stock and not back ordered. I have emailed the company several times with limited response. I have been promised several times my “order will ship within 5 days” and STILL nothing and now they have stopped responding wasting my money and ruining my nieces birthdays. The sabers are average AT BEST and the customer service is TERRIBLE
Response from ARTSABERSApr 14, 2026
Hi Tyler, Thank you for taking the time to share your feedback, and I’m truly sorry to hear about your experience. I completely understand your frustration, especially with the delays, the lack of clear communication, and the impact this had on something as important as your nieces’ birthdays. That is absolutely not the experience we want anyone to have with us. To give some context (without using it as an excuse), this period coincided with a major transition for our business. We were in the process of taking over operations, implementing new internal systems, and setting up a new warehouse in the United States. During that time, stock visibility and fulfilment processes were not as stable as they should have been, which unfortunately led to situations like the one you experienced where items appeared in stock but were delayed in dispatch. Since then, we’ve made significant improvements across the board. We’ve moved fully onto new systems designed to better track inventory in real time, and our US warehouse is now fully operational and integrated into our fulfilment process. These changes have made a substantial difference to both delivery reliability and communication, and we are in a much stronger and more stable place than we were during that transition period. That said, I want to sincerely apologise for the experience you had. Being repeatedly told your order would ship within a few days and then still waiting is understandably unacceptable, and the lack of consistent communication on our part is something we take seriously and have worked hard to improve. We’re genuinely sorry for the frustration and disappointment this caused you, especially for such an important occasion. Your feedback has been taken on board, and we appreciate you bringing it to our attention. Kind regards, The Artsabers Team
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Joey F.
Oct 21, 2025
Going on 4 months and no saber
Going on 4 months and still haven't received my saber. Ordered on July 3rd and they were emailing back every 3 weeks saying it will be another 3 weeks. A few weeks ago they said they made a mistake and my order was never actually placed so I've been waiting for a saber that was never even ordered? Not sure about the details of that because they haven't answered any of my emails since. Don't want to cancel just want to see how long it will actually take at this point (if I ever receive it).
Response from ARTSABERSApr 14, 2026
Hi Joey, Thank you for taking the time to share your experience. We’re truly sorry for the frustration, uncertainty, and long wait you’ve described. We completely understand how disappointing it must feel to be left without clear answers, especially after such a long period of waiting. To address this properly, your order fell during a transitional phase for our business where we were implementing new systems and also establishing and integrating our US warehouse following the change in ownership/operations. During this period, there were unfortunately inconsistencies in order processing and inventory tracking, which in some cases led to situations where orders were not correctly logged or were delayed due to system and stock mismatches. In addition to that, we also experienced wider fulfilment disruption while stock was being moved and redistributed between warehouses, which further affected our ability to provide accurate timelines and consistent updates. Since then, we’ve made significant improvements across both our systems and fulfilment process. Our inventory tracking is now fully centralised and far more accurate, and our US warehouse operations are fully established and actively supporting faster and more reliable dispatch. These changes have helped us move into a much more stable position than during that earlier transition period. That said, I am genuinely very sorry for the experience you’ve had. Being given repeated extensions and then receiving unclear or conflicting information is not acceptable, and I apologise for the lack of clarity and communication, particularly if your emails have gone unanswered recently. We appreciate your patience, and I’m sorry again for the frustration this has caused you. If you would like us to revisit your order directly and give you a clear final status update, we would be more than willing to do so. Kind regards, The Artsabers Team
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Zachary H.
Oct 14, 2025
Buyer Beware
When i ordered my lightsaber it was not flagged as being on back order. We are almost a month in and the order is still processing and their support refuses to cancel my order. Ive had to reach out to my bank to dispute. Will NEVER order from them again.
Response from ARTSABERSApr 14, 2026
Hi Zachary, Thank you for taking the time to share your feedbac, and we’re really sorry for the frustration this situation has caused you. To provide some context, during this period we were undergoing a major transition, including implementing new systems and establishing our US warehouse following changes in ownership and operations. Unfortunately, this sometimes led to inaccuracies in stock visibility, where items were not always correctly flagged as backordered, resulting in unexpected delays. Since then, we’ve made significant improvements to our systems and fulfilment processes, and we’re now in a much more stable position with far clearer stock tracking and faster dispatch through our established US warehouse. That said, I’m truly sorry for the experience you’ve had regarding your order status and the difficulties you’ve faced with cancellation. That’s not the level of service we aim to provide, and we do appreciate you bringing this to our attention. Hopefully we can win your confidence back and have the pleasure of serving you again in the near future. Kind regards, The Artsabers Team
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Alessio A.
Sep 9, 2025
Terrible service
I ordered the sword on June 16th, and I still haven't received it. You write to them, but they don't give you any explanations or certainties. They just say they're sorry and that they'll give you a refund if you want one. So, I'm really disappointed now, and I won't recommend them to anyone.
Response from ARTSABERSApr 14, 2026
Hi Alessio, We’re really sorry to hear about your experience and the frustration this has caused you. Your order would have been impacted during a period where we were going through major operational changes, including setting up a new US warehouse and moving onto new internal systems after the business transition. During that time, stock tracking and fulfilment timelines were not as reliable as they should have been, which unfortunately led to delays and uncertainty on some orders. We completely understand how disappointing it is to be left without clear answers or certainty, and I’m genuinely sorry that your experience fell short of what you should expect from us. We have been working hard to turn these issue around and feel we are in a better place now to avoid such issues. We appreciate you taking the time to leave your feedback, even though we’re sorry it’s under these circumstances. We hope that you will find the confidence to come back and order with us in the near future. Kind regards, The Artsabers Team
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Shari Meyer L.
Sep 8, 2025
Six weeks and still no item that was to deliver in 2-3 days
DO NOT ORDER FROM THIS COMPANY. I have been waiting 6 weeks for a lightsaber that was showing in stock and to be delivered in "2-3 days". I have contacted them via email several times to be told "the item is delayed and will ship next week" (even tho it was till showing 2-3 day delivery on the website). I waited another 3 weeks to be told "it will ship this week". It did not ship this week. Maybe this company used to be legitimate but it does not seem to be in 2025. So now negative reviews will posted everywhere.
Response from ARTSABERSApr 14, 2026
Hi Shari, We’re really sorry to read about the experience you’ve had, especially with the expectation of a quick delivery and then being left waiting far beyond that timeframe. What you’ve described would have unfortunately fallen during a disruptive period for us operationally, where we were transitioning systems and establishing a new US warehouse following the business takeover. During that time, there were inconsistencies between what was shown on the website and what was actually available in stock, which led to situations where items appeared ready for dispatch but were in fact delayed within fulfilment. We completely understand how frustrating it is to be given repeated shipping updates that don’t come through as expected, and I’m genuinely sorry that this resulted in a lack of trust and clarity around your order. While we’ve since made significant improvements to our inventory tracking and fulfilment process to prevent this kind of issue happening again, we do recognise that this doesn’t change the experience you had. Thank you for taking the time to share your feedback, and I’m sorry again that we let you down on this occasion. We hope that you visit us again in the near future so that we can show you the improvements we’ve made as a company. Kind regards, The Artsabers Team
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Mar Y.
Jul 9, 2025
Scam website
They shipped it right after our following up after a three-week awaiting time for receiving the order. Then, the item had a problem with its battery. We had to send it back but they asked us for being responsible for return shipping cost. We shouldn't pay for a shipping cost if an item doesn't work basically.
Response from ARTSABERSApr 14, 2026
Hi Mar, Thank you for taking the time to share your feedback. We’re really sorry to hear about the frustration you experienced with your order and that you felt we may not be a legitimate company, we completely understand why you felt that way given your experience. We can reassure you that we are a real team of Star Wars fans who are passionate about what we do, working hard to offer quality products at fair prices alongside good customer service. That said, it’s clear we didn’t meet your expectations here, and for that we sincerely apologise. You’re absolutely right regarding the return of faulty items — customers should not be responsible for return shipping costs in these cases. This was handled in error on this occasion and has since been corrected on our side to ensure it doesn’t happen again. There was also a short delay after dispatch during a particularly busy operational period, which unfortunately contributed to the overall frustration alongside the product fault and return process. We really appreciate you bringing this to our attention, and we’re sorry again that your experience fell short of what it should have been. Thank you for your patience while this was resolved. Kind regards, The Artsabers Team
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