ARTSABERSReviews of artsabers.com

Response from ARTSABERSApr 14, 2026

Hi, Thanks for taking the time to share your experience — we genuinely appreciate your feedback, both positive and critical. First, I’m really glad to hear that our team was responsive and that your refund was processed quickly without the need for escalation. We always aim to make things right as smoothly as possible when something doesn’t go to plan. I’ll also be sure to pass your kind words on to Agnis. That said, I’m truly sorry for the frustration and lack of confidence caused during your order. Waiting over 6 weeks without clear updates, tracking information, or confirmation is not the experience we want for any customer. You’re absolutely right to expect better communication and transparency throughout the process. To provide a bit of context (not as an excuse, but as an explanation), if your purchase was from early January and February of this year, then this period unfortunately coincided with the Chinese New Year. During this time, many of our manufacturing and shipping partners temporarily close, which leads to delays and disruption across the entire supply chain. At the same time we also had a few issues with email confirmations from our ordering system which made emails go to spam or become blocked by the customers email providers which caused some confusion. That said, we recognise we should have communicated this more clearly and proactively, rather than leaving you uncertain. We take your comments seriously, especially regarding communication and order visibility, and we’re actively working on improving these areas so customers are kept informed at every stage. I’m really sorry we didn’t deliver the experience you expected this time, but we do appreciate you giving us a chance and for acknowledging the parts we got right. If you’d ever consider giving us another try in the future, we’d love the opportunity to provide a much smoother experience. Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi, Thank you so much for your lovely review, it really means a lot to us! We absolutely love hearing that the Youngling Sabers were a hit with your niece and nephew. It makes what we do so much better knowing our sabers are bringing joy, excitement, and a bit of magic to kids (and adults too!). Thank you again for your support, and we hope they continue to enjoy many fun duels ahead! Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi Sara, Wow! Thank you so much for this incredible review! It genuinely put a smile on our faces. We truly love that our sabers can help keep that “kid at heart” feeling alive, even for high schoolers! We hope he gets a lot of use out of it. It’s also fantastic to hear your thoughts on the quality of the product, we put a lot of care into making sure each saber feels as immersive and special as possible. And of course, we’re glad we could quickly sort out the blade for you. You were a lovely customer to deal with via email and we very look forward to seeing you in the future. Thank you again for your kind words and for trusting us with such a special gift. Knowing your saber is lighting up your home (and your son’s excitement!) is exactly why we do what we do. Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi Ryan, Thank you for taking the time to share your feedback. We’re really sorry to hear how frustrating this experience has been for you. We do want to reassure you that we did respond to your emails in both January and February, but I completely understand how it may have felt from your perspective if communication didn’t come through clearly or as quickly as expected. That’s something we’re always working to improve. Regarding your order, it was unfortunately caught up in a series of delivery issues we experienced at the end of last year and the beginning of this year. During that time, UPS mistakenly delivered four of our shipments to the wrong warehouse, which caused significant disruption to our stock and fulfilment process. As a result, the item you ordered was not available as expected, and the replacement stock we were relying on was also delayed due to this issue. We completely appreciate how disappointing and concerning this must have felt, especially with the extended wait time. While these circumstances were outside of our control, we recognise that the experience you had fell short of what we aim to provide, and for that we sincerely apologise. Please know that we do care deeply about our customers, and situations like this are taken very seriously. If there’s anything further we can do to support you or resolve this, we’d really appreciate the opportunity to make things right. Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi James, Thank you so much for your kind words. We really appreciate you taking the time to share your experience and we hope you’re enjoying your Grey Smasher Sabers. We’re thrilled to hear that your order arrived quickly and that our support team was able to get the replacement blade out to you promptly. That’s exactly the level of service we strive to provide. It means a lot to us that you’d recommend us, and we’re so glad everything went smoothly from start to finish. Thanks again for your support, and we hope to see you back again in the future! Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi , Thanks for taking the time to leave such a lovely review. We really hope that our products have brought a smile to your face like they do to us. Thanks again for your continued support over the years, and we hope to see you back again in the future! Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi Kay, Thank you so much for your thoughtful and detailed review, it truly means a lot to us. First of all, we want to sincerely thank you for your patience during what was a particularly difficult period for us. The delivery issues we experienced with UPS created unexpected delays that were unfortunately beyond our control. We know how important it was for this to arrive in time for Christmas, so we’re incredibly grateful for your understanding throughout. We’re so pleased to hear that Liam loved his gift and we loved the pictures you sent of him wielding the saber like a true Jedi, that’s what it’s all about! The Darth Revan V2 Weathered Lightsaber is one of the teams favourites so we can see why Liam loves it so much. It also means a great deal to hear your kind words about our customer service and communication. Even during challenging times, we always aim to keep our customers informed and supported, so your feedback really reassures us that we’re on the right track. You were a joy to communicate with. Level headed and understanding of the situation and your kind words lifted the team. Thank you again for your support and trust in us. We’re so glad everything worked out in the end, and we’d love to welcome you back again in the future! Kind regards, The Artsabers Team

Response from ARTSABERSApr 14, 2026

Hi, Thank you for taking the time to share your experience. I’m truly sorry for the frustration and disappointment this situation has caused, especially over such a long period. We completely understand how the repeated changes to your delivery timeline led to a loss of trust. To provide some context, this period was unfortunately a perfect storm of issues on our side. Alongside transitioning to a new warehouse — a move that was intended to improve and speed up our delivery times — we also encountered a major issue with UPS. Four separate shipments containing our stock were delivered to the wrong warehouse, meaning that items we were expecting to receive and dispatch effectively went missing multiple times. As a result, when we believed deliveries were due and updated customers accordingly, the stock wasn’t actually available as expected. This led to repeated delays and shifting timelines, which we completely understand was incredibly frustrating from your perspective. While these were unforeseen circumstances, we fully recognise that the experience you had fell well below the standard we aim to provide. The delays, communication, and overall handling of your order did not meet expectations, and for that we sincerely apologise. We’re also very sorry that this ultimately led to you needing to pursue a chargeback, and that you felt unsupported during the escalation process. That’s never the outcome we want, and we take that feedback seriously. We appreciate you sharing your experience, and we genuinely regret that this was the outcome during what was an exceptionally challenging period for our operations. Kind regards, The Artsabers Team