Artisan HardwareReviews of artisanhardware.com

Everything was delivered on time and as ordered. Quality is superb.

Excellent quality products and customer service!! Received my order on time and packaged incredibly! I wanted some additional parts... called in and got super friendly service. They looked up my original order to make sure I got correct parts to match my original order finish. Heavy duty quality on the parts and the online video instructions were so easy to follow. Artisan Hardware is "top shelf" product!

Great Product ! Excellant service, quick to help answer questions. I would recommend without reservation to anyone.

We bought the Aspen Door. The workmanship is a 5 star. The problem we had is with the service desk. As an example I asked how heavy is the door. The response was 3 lbs per square foot. My door is a 5' x 7' door.That would be 35 sq ft. It should weigh 105 lbs. This door has to weigh at least 200 lbs. I had to hire a meat head to help install the door. Why don't you guys add the weight info in your description? Next problem was with the hanger bolts on the roller. They were too long and gouged the wall. It took me a month to get the right length bolts. Ashley came through for me. I blame this on the prehung installer. That person should have known with the spacers used that the bolts would be too long. Another 1/4" long spacer probably could have saved me a lot of stress and time trying to make this work. I had to kick out the guide so the door is not parallel to the wall. Even at that I had to eliminate the top inside strap because the bolts still wouldn't clear the wall. Over all the door craftsmanship is great. I just hope i never have to take the door down. I would have to find someone to help me. I hope the system is earthquake proof. The whole system looks kinda of shaky just hanging on that rail. Very spooky.

Excellent customer service!

Door was excellent, however they sent the wrong length rail and wrong size bolts. Had to purchase the Bolts so it didn’t hold up installation. Soft close wouldn’t work on this door because of clearance. Even if these issues were aggravating I would still order the next door from them.

Very happy with the workmanship and construction of the doors. I dealt mainly with Amanda R.. She was quite helpful and knowledgeable.

Very helpful website and quality product. We love our door hardware!