ARS/Rescue RooterReviews of ars.com

Would never recommend this company to anyone. Came out to service our air conditioning with the goal of selling us a new unit. When we refused they basically implied we were too stupid to understand technology. Then, a day after they came, our perfectly working and relatively new hvac broke. Their goal is to sell you new hvacs and provide you extremely overpriced services that they will try to make you need.

THE MOST DISHONEST PEOPLE IN THE WORLD. RUN. My a/c stopped working and these were the first people I called. They said my entire unit went bad and I needed to replace everything. The guy had his iPad showing me units from 22k-16k. I was literally ready to get a 16k unit thinking that was my best option when my brother THANKFULLY stopped it from happening. The guy got very upset about it telling me “there’s no way I’ll find a better deal it doesn’t happen where I live.” (I live in northern Va) So later that day I get ANOTHER company to come out. That OTHER man looked at it, it took him 2 minutes to replace a compressor and it started working. WITHIN 2 MINUTES. It rubs me the wrong way knowing these people are absolutely ripping people off. And to think I was about to spend 16k on a unit I DID NOT NEED, the best part is the guy kept calling me coming down with a “cheaper price I won’t ever find”. The lowest he went was 8k and I didn’t even answer when he called me after that. To even think I would consider using a dishonest company like that is HILARIOUS. I hope this review finds who needs it! These people are AWFUL and I would call ANYONE else. Lastly, isn’t it a red flag when they start at 16k and come down to 8k? Isn’t it obvious you’re overcharging? Why keep bothering me coming down with a lower price?! The audacity to even call back later is a joke. Honesty goes a long way and these people do NOT have it!

ARS Houston SOUTH - no issue with the service call or the Tech Manuel, however, system needed replaced 13 grand (yes $13,800.00) later and they haul off the old system, I call my Homeowners Insurance to file a claim, this started 4/10/2024, here it is 5/2/2024 and we hear crickets from ARS when it comes to getting the paperwork showing system was fried and new system was required. This is in Houston, TX, A/C is a necessity not a luxury, even with a 5 grand deductible with a policy that has had no claims is better than footing the entire 13 grand.

My first mistake was to choose the ARS for my new AC unit . It was a nightmare. The sales rep showed me one unit and they brought a different unit on the day of install. That itself shows the company is cheating. Then after 5-6 months, when I made for the maintenance service, they made some dummy appointment and on the day of appointment, one no customer service lady from dispatch called said there is no technician available for that day and she had to reschedule. Also, the lady said that since my maintenance service is free of service, I am not important to them, they will go to appointment who is paying for it. WHAT KIND OF CUSTOMER SERVICE IS THIS. I spent almost $8000 for the new install, at that time they give you all sugar coated talking about the service. BUT ONCE THE SALE IS DONE, THEY DO NOT CARE ABOUT THE CUSTOMER. NO CUSTOMER SERVICE AFTER THAT. DO NOT GO WITH THIS COMPANY. I AM THE SAME REVIEW ON GOOLGE TOO. HOPE THIS COMPANY GOES OUT OF BUSINESS VERY SOON. I AM NOT RECOMMENDING THIS COMPANY TO ANYONE.

Don't buy the maintenance contract that is offered by ARS/Rescue Rooter. This is used to get them into your house to check your AC and then lie about all the new parts you need. When they give you estimates, the prices are outrageous. I am 72 and retired and felt I was targeted. Now I can not get them to cancel my contract. They are thieves.

If I could give these people a zero Star I would. Be careful when they come out to your house to service you with their $59.00 maintenance program that they have. I was told by two of their employees already that came to my house, that they are supposed to up sell you with their parts, because that is how the company makes money with their parts which they try to sell them quadruplet to you from what the original price would be at a store. Always follow them outside because they try to make it seem something is broken, and they will take pictures of things then go back and put it in your records then it's your word against there's because the company believes only what they bring back on the paperwork and pictures that they take. They also like taking advantage of the elderly people. Your parts can be under warranty, and they will charge you a large quote because what they are really doing is charging you for the part not the labor as they claim. They need to be stopped with all this over pricing and trying to scam people as well when you call them for a service call. I will be reporting them to the BBB.

Logan O. did a wonderfull job. He explained everything and why it was necessary. He is very knowledgeable.

ZERO STARS!!! These people never showed up for my appointment and then they started taking $20 per week out of my checking account for no reason!! They got $60 out of my account before I could get it stopped by getting a new debit card and going to my bank and putting a stop payment on them! After months of bugging them, I finally got $40 but they still owe me $20! I’ll probably never see that last 20!! do not use these people, they are very incompetent!!