ARS/Rescue RooterReviews of ars.com

I contracted for 2 AC Tune-us through Home Depot for rental properties in Denver. The contract was passed through the ARS Rescue service in Denver. Over a period of a week, despite multiple follow-up calls and appt reschedules, ARS never showed up for the tune-ups, couldn't seem to get the appt times correct, didn't bother to call for a missed appointment, etc. Absolutely horrible experience. I can't imagine a worse customer experience.

Terrible mistake! #1 Do NOT use Home Depot Home Services. Their service is poor and the price is double what you will pay going directly to an HVAC contractor. #2 Do NOT use ARS/Rescue Rooter (Sanford, FL). They promise the moon and the stars and deliver poor products and poor service. I had multiple problems with the install and the equipment (Rheem). The 24/7 service department is outsourced and is not part of the ARS/RR company. I complained as soon as I heard the new condenser unit about the loud noise and the entire case shaking and vibrating while in operation. They sent 2 technicians who both said there was nothing they could do about it. I called Jenifer the QA mgr 5 times and all she did was play phone tag with me. After a month, I notified Home Depot and a week later my unit is still vibrating and shaking. I did call Rheem and they said that any certified HVAC company can do warranty work on the unit, not just the installer.

If I could give 0 stars I would.Run away from this company! pure scam.they came out.did not touch my water heater and charged me $97 to basically first tell me I probably didn’t have a warranty so I needed to replace my water heater.then told me they didn’t know if I had a warranty so they would have to call the company who made the water heater and go through a 4 hour diagnosis.please don’t trust this company and save your money.they will only come out to convince you to buy a new water heater and explain to you how your water heater doesn’t look like it’s connected properly.

No star if possible. If you are dealing with them, ask for a written service agreement. They overpromised on the phone upon scheduling outlining atleast 7 types of services as part of my AC Maintenance/Tune up , I even doublechecked that a simple AC coil cleaning service will be provided for me as part of the overall AC tune up. Nothing was done instead he was just trying to upsell other services. Giving me a quote from their company and told me that the he could provide the proposed services (outside the company) for half the price. He was justifying the price by saying that they are the best in whole of America. Which is cool if that's true except it was not exhibited with the service I asked for by just checking my AC Unit and not doing anything about it. I would expect that service if I asked for a consultation. Not for an AC maintenance of my 1Yr old unit. He also asked the payment to be done by cash or check due to complexities of taking a credit card. I don't want to over speculate if he wants this for less audit trail but just putting that out there to ask for a service invoice with correct detail of services provided.

Frauds. I purchased an HVAC system - PRICEY - ARS was Home Depot’s contractor. I had a one year parts and service warranty for the first year. I then sold my house and - after calling 5 times with a promised callback from the warranty department never calling, I was then told by a someone who simply schedules service that ARS warranties are NOT transferrable!!! What a crappy company! NEVER do business with them - and Home Depot also will hear about this!

What ever you DO NOT USE THIS COMPANY. They only want to get into your home to sell you a new unit. I scheduled an appointment for the $29.00 air conditioner check with technician Andre Reed on May 29. The first thing he did was to tell the that my house is not zoned correctly and I needed another thermostat in my bedroom. Then went into attic to change the filter only to come back down to tell me a fuse blew. Mind you my unit was working just fine when he walked in the door. He said not to worry about the fuse he’ll replace it no cost. I positive that my fuse was fine and he had a blown one in his pocket! This is a horrible company that would have there technician out here trying to SCAM people out of money. If anything happens to my unit because it was tampered with they will hear from my attorney!!!!

Just want to add another negative review to all the others. on the website... they Honored their appointment, but the charge was exorbitantly high for the work, charged $500 for shower valve replacement in shower...removed 2 Allen screws and pushed in new valve that costs no more than $30. at loew's or home depot... crooks without a doubt...no not use them, you'll be sorry like I am.

We had A.R.S come out to check our air conditioner since they were offering a discount. We set the appointment date and they never showed up. This happened twice. Finally, the man showed up on the third appointment date at NIGHT when it was dark out. He finished all of the necessary tests on the air conditioner and had me sign my name stating that he did his job and were receiving the discount. Well, my credit card statement came in, and we never received the discount. We called ARS THREE times asking for our $39.00 refund and each time we were told that someone would get back to us shortly, and each time, no one ever did. So here it is three months later and I called again to complain that I did not recieve the refund from the special discount they were running. The man on the phone had no clue what was going on and just said "sorry" about 10 times. I asked to speak to his advisor, but oddly enough, he didn't have his advisors phone number. So, I asked to speak with someone in billing. Again, oddly enough, he didn't have the number for billing. As I became more and more upset, demanding that I speak with someone who DOES know what's going on, he hung up on me. Do NOT to business with this shady company!!