ARS/Rescue RooterReviews of ars.com

UPDATED: 03/03/2025 - I am happy to report that after my initial frustrations with Allgood Home Services (formerly known as ARS) and the non-communication of their service department representative(s), they did address my issue with my HVAC system. The HVAC technician, Chris Bell, came out and replaced the condenser after receiving several estimated time of arrival (ETAs) and status updates from their customer service representative or service department representative. While I was initially extremely disappointed with the lack of communication with the service department and the high labor cost quoted for fixing the brand-new HVAC system, the recent actions taken by Allgood Home Services have shown their commitment to resolving the problem. Despite the rocky start, I appreciate their efforts to make things right and restore my family’s home HVAC system back to pristine condition. I hope this level of service continues with their service department, and I now feel more confident in their ability to provide effective service. Thank you. I am extremely disappointed with the service (or lack thereof) provided by Allgood Home Services HVAC (Formerly Known As ARS). My family and I have been living without heat for an extended period, despite having a brand-new HVAC system that is only 1.5 years old; purchased July 2023. The condenser broke down, and we have made repeated calls to both the service department and the manager with no response or resolution. In addition, we were quoted almost $1,000 in labor cost for them to fix my brand-new HVAC system from their company. This level of disregard for customer concerns is unacceptable We trusted ARS/Allgood with our home's comfort, and they have failed us completely. I strongly advise ALL others to steer clear of this company if you value timely, effective service, and your family’s lives.

The actual service in the past was good but pricey. A year ago, I sold my home & I now rent a condo where all repairs are taken care of by the manager. I told that I no longer own a home & no longer need their service when they called the 1st time after their move. Still, I get constant phone calls, my voicemail is full of them, I cannot even use my cell phone the way I want to, my voicemail is full of them! I also went to their website & no where on it is a place to select “do not call”. They do have a spot for you to opt out of selling your information???? Why would I allow you to sell my information? They snuck that in when we were frazzled from the mess at our home. I may decide to buy another home or a condo but at this point I would not use ARS, why would I? They would rather harass me than respect my request to no longer call. Buyer beware, other companies that will help and not harass you. Next stop, the FCC as I’m sure there are others

It was very cold and i called for emergency to fix heat/air and they set appointment from Sanford Fl and sent an email conformation they would be here between 8am and 12. They did not show up or call. Suddenly i received an email to reschedual! I called and lady said "oh you cancelled!" Sitting here so cold I can promise i did not cancel or even call! I was going to when they didn't show at 12 but I had not done it yet when email came. I was handed the paper at Home Depot i saved and that is how i chose them. Second time Home Depot has provided terrible service

Terrible company! We had a system installed 4 years ago after seeing them at Home Depot. Our heat went out in December and called them out for service. It has been downhill ever sense. We purchased a service plan at the time and immediately regretted it. After a week of not heat…after service…and many phone calls to the company,No one ever returned our calls. We requested for the contract to be cancelled but still get charged each month. Our last call shows our contract still open. No one cancelled the contract at our request….several requests. Of course a manager is never available to take our call!

So, I purchased a brand-new system from this company. Immediately after install, I started having problems with the unit. NO HEAT!!!!!! They are great at sending people out for repairs but had no luck fixing it. They would send technicians to my home twice a month to work on this brand-new unit. For two years of repeatedly sending technicians to my house, repair my heat and was not able to make me happy. I had no choice but to call another company this year. I could not deal with another year of high bills because I had to use my stove and heaters to heat my home. I called CASTEEL. Casteel was able to fix the issue in one night compared to two years. Way to go Casteel, and shame on you ARS. It is great to have heat after suffering for two years. You should give me back my money or at least a discount on the unit.

I had a clogged main line. I had called another company the day before, they could not clear the clog (2 hours trying) and said my cast iron was collapsed and the entire system need to be replaced ($68,000). I called ARS the next day for 2nd opinion. Darryl came out (he found the cleanout the other company could not find) and had my clog fixed in under 15 minutes. It it so refreshing to find an honest person working this trade. I will defiantly recommend them to anyone I know and will be my go to for any type of Plumbing needs. Honest and very reasonably priced.

I wish I would have done a better background check on this company. I purchased a top-of-the-line Carrier unit 2/01/2021. Initial install was not without incident. The unit worked for a few weeks and stopped working. The ARS service tech reported a 'loose' wire. For the past (3) three years we have needed service 2-3 times per year. Some services included repeat repair of the same issue. My impression is they have no idea why all these issues are happening. My unit is a lemon! I am currently am waiting for a ARS service manager to call me to discuss my situation. Intermittent heating today with sub-freezing temps on the way...

I would reduce the stars lower if I could. This is a terrible company. I thought going with a larger company would get better service and that is not the case. I had them install a unit that has already broken down after only as year and a half. I call the emergency help line they give me an appointment between 9-12 at night. By 1130 I had called 2 more times to see if they had an estimated arrival time, they did not but promised they escalated it. By 1:30 the next morning I still had not heard anything and after more "escalations" finally got someone that told me they could not get in touch with the technician. I go to bed, in the morning someone shows up to fix the system after not having heat all night. They were not able to fix the system because it was too complicated for them. These were the people that installed the system and sent out an unqualified tech. So another appointment later that day and my system is providing heat. Two weeks later my electric bill is through the roof because they only turned on my emergency system and did not actually fix my system. Another call for an appointment and here I am past the 6-9 appointment time waiting for someone to arrive. DO NOT USE THEM!!! The service is terrible and I no longer trust their installation.