ARS/Rescue RooterReviews of ars.com

UPDATE: Although my initial heat problem has been a nightmare to deal with and my house is 57 degrees since Monday....I FINALLY got to speak with Tammy (call center manager) who is an absolute ROCK STAR. She called and left me a message, I called right back. After speaking with her and letting her know of all the issues that I had she assured me that she'd be my point of contact and she's get this resolved for me. This morning, after speaking with her I am happy to announce that the tech will be on his way shortly with a new replacement unit. I haven't had heat since Sunday....and it's Thursday now, but thanks to Tammy and her amazing due diligence....it seems my issue will be resolved today! Virtual hugs to Tammy!!!!! I'm adding 2 more stars ONLY because of Tammy. If it weren't for her, I'd leave it at 1 star! She deserves a raise and a promotion! I had my original heat pump system replaced with brand-new Rheem units by ARS Rescue Rooter in February 2025. The installation itself went smoothly, and initially I was satisfied with the work. Unfortunately, the service experience since then has been unacceptable. On February 1, 2026, my primary heat pump failed—even though the system is less than a year old and under warranty. I scheduled a service appointment for that same evening between 6:00 and 9:00 PM. No technician arrived, and no one contacted me. I called multiple times throughout the evening and was repeatedly told I would receive a callback within 10–15 minutes. No call ever came. Later, I was informed that my service request had been canceled by dispatch for “failure to confirm,” despite the booking department’s notes clearly showing that I confirmed the appointment at 5:56 PM. I was promised a call the following morning to reschedule, which never happened. I had to call again to secure another appointment. When a technician finally arrived, I was told the unit would either require a very difficult repair or a full replacement. Once again, I was told I would receive a follow-up call explaining next steps. I never did. After a severe snow and ice storm, my home temperature dropped to 57 degrees. Over the next several days, I called no fewer than fifteen times seeking an update, with almost no callbacks. The only information I eventually received was that a part had been ordered and that it would take approximately five business days to restore heat—an unacceptable outcome for a nearly new, warranty-covered system that cost approximately $25,000. The lack of communication, missed appointments, and failure to follow through at every step have been extremely disappointing. Based on this experience, I would not recommend ARS Rescue Rooter to anyone considering HVAC work.

Terrible company -- bought out a local HVAC company and they are the worst now: high prices, commissions-based, and lack of knowledge.

Paid 19K to have furnace and AC replaced by the LAUREL MD Franchise. Nice "slick" salesman named Brett. Gave me options. Was told that the units would be eligible for the Energy Credit. When I checked the paper to get a QM which is required by the IRS Not there! Called, got nothing. Stupid me didn't think I being lied to. Seems I overpaid for the units and No Tax credit. Hell ON TOP OF EVERYTHING ELSE both the AC and Furnace HAVE TERRIBLE ENERGY RATINGS. THESE ARE FRANCHISES!! NEITHER OWNERS OR THEIR "CORPORATE" WILL HELP FIX ANYTHING.

When it came time to replace my HVAC system, ARS recommended an oversized system that they should have known could not be supported by the existing return ductwork size. Now the ductwork warps when the system comes on and off, making a loud banging sound, making the space unlivable. The ARS technician that came out to investigate the problem unprofessionally recommended that I learn to sleep through it. ARS's grievance department always tells me they are working on my problem, but no one EVER calls back, so this is just a deflection front to help them avoid responsibility for their mistakes.

A.R.S. RESCUE ROOTER Dear Sir: I am very disappointed with the way I was treated when I requested your services for my A.C. that was down. On 11-20-2025 I installed a new A.C. unit B-RHQN-CCCA-60152-00000 Rheem Classic A2L- 5.0 TON up to 15,2 SEER2 AC Condenser/Coil- 1-Stg Cond and I was charged $ 15,732.00 The previous unit that was installed by you on July 22, 2014, was Lenox 14ACX 060-230-14/1914F30818 and the total cost was $8,199.00 INVOICE 9131-Q97826. I was completed shock about the price increase almost 100% of the previous one. I did some research and found that the cost of the unit rounds about 5,000,00 to 6,000.00$ and I was charged 15,732.00 with discounts? I have been ARS customer since 2014 and this time I feel I was not considered as a returning customer as always uses your services for my needs. And the price I am talking about is just for the unit (Condenser/coil not including furnace or other components. I believe this time you took advantage of my age and situation make me believe that I was treated very well with the discounts offered. I am sorry but I am not happy at all and request a clear explanation of your Labor cost because I cannot understand the huge difference between the cost of the unit and the cost of the unit installed. Hoping to hear from you soon, Jose Arostegui 1603 Inverness Ln, Pearland TX 7758 josearostegui@hotmailcom

Worst service experience I've ever had in the entirety of my life. I will NEVER use this company again. The technician who arrived parked in my driveway in a manner that blocked access to my garage, which was the first bad sign. In addition, the technician’s overall presentation and conduct during the visit made me very uncomfortable. He appeared physically unwell and had significant difficulty walking. The strong odor of his cologne was overwhelming, and toward the end of the visit he laid down on my floor to complete his documentation, explaining that his sciatica pain was severe. While I can be empathetic to personal health issues, this behavior was highly unprofessional and inappropriate in my home. As a result of these circumstances, I did not feel comfortable or confident in the service recommendations that were provided. He suggested that the problem was the "high limit switch," which might have been partially to blame before he arrived. It certainly was the problem after he left because the unit completely went haywire after his inspection. He quoted me $495 for labor once the part arrived. Avoid my mistake and consider using a more reputable, independent technician. This godawful experience cost me $119, but I learned a valuable lesson to never use this awful company again.

I had an extremely disappointing experience with ARS. Our thermostat stopped working, so we called them to diagnose the issue. The technician who came out was unprofessional and seemed unsure — they immediately claimed our AC was broken and suggested a full replacement without properly explaining or troubleshooting the problem. On top of that, their customer service hotline was frustrating to deal with. It took four months of calls, back-and-forth, and delays just to get the issue resolved. Overall, the process was slow, disorganized, and stressful. I would not recommend ARS based on my experience.

December 22, 2025 - Install Date Overall we were pleased with the original installation of our $13,427 Troy Heat Pump because we finally had heat in our house. But after what seemed to be a pretty straightforward installation, the next day I was filling out the paperwork and survey and it was a rather warm day so I decided to turn on the air conditioning instead of the heat and realized there wasn’t any cold air coming out of our vents inside our house. And I do remember that Jason, the main technician on the job, (he told me he had been doing this for about 4 years, and the other guy was only with the Company for about 6 months), had only checked the hot air coming out of our vent in the bathroom. And I know this for a fact, because I was with him when he was doing this. I’m sure it was an honest mistake, but being as experienced as he was, it shouldn’t have happened. So now we were going to be even more inconvenienced for who knows how long because of the Christmas holidays? So we had to go without air conditioning until someone could come out after Christmas and that ended up being not until Friday, December 26, 2025 . . . FOUR MORE DAYS! December 26, 2025 - A technician by the name of Terry came out and he was very nice and knowledgeable. We explained to him everything that had occurred within the original installation and he said he understood and he would get it fixed as soon as he could figure it out. At some point after our conversation, he tells my husband that the problem is with our own Braeburn Thermostat and that the Troy Heat Pump that was installed by your Company can’t communicate with our Braeburn Thermostat. Therefore, we were going to have to SPEND MORE MONEY to buy a SMART THERMOSTAT in order for it to work with our Troy Heat Pump that already comes with a SMART THERMOSTAT! We were originally given a choice to keep our Braeburn Thermostat or install the Honeywell Smart Thermostat that comes with the Troy Heat Pump and we chose to keep our own Braeburn Thermostat because we’re used to it and there’s nothing wrong with it!!! After a bit of arguing on my husband’s end, and me apologizing afterwards and also my insistence that this is in no way our fault/problem, we were told he was going to install the Honeywell Smart Thermostat that came with the Troy Heat Pump, without charging us for it. But he had to call a few different people to “get permission” to do this without charging us!!! Of which we shouldn’t have been charged for it in the first place had the original technicians, Jason being one of them, checked it out to begin with!! Oh how frustrating this has already been!!! On top of that, after Terry was finished with everything, I asked him if there was a warranty on the Honeywell Smart Thermostat he just installed and he said that it comes with a 1-year warranty. Our last thermostat, the Braeburn Thermostat, came with a 5-year warranty, so that’s the reason why I asked about the warranty. He said he never tells anyone about the warranty for the Honeywell Thermostat unless they directly ask him about it. I told him that that’s not right and that he should be telling every customer that there’s a warranty on the Honeywell Smart Thermostat and that it’s for 5-years. It’s very important he does this because you never know when something might happen and you’ll need to know about the warranty so you can get it fixed. He didn’t seem to care. And he didn’t give me any paperwork for it or even the box, which I thought was a little strange. So I asked him for it and he went outside to where he had left it on the ground next to our Troy Heat Pump. Also left behind is an old-looking roller ball type object, a bunch of gray plastic tubing, and a bag of extra large white zip ties. So the original technicians didn’t clean up very well before they left. So it all boils down to the original installation. If they had just done everything they were supposed to do, we could’ve avoided a lot of wasted days, money and time in this whole process. Needless to say, we’re not that impressed with your Company and wouldn’t recommend you to anyone, especially with how much we had to pay for the Heat Pump. Overall , we’re very unhappy!!!