ARS/Rescue RooterReviews of ars.com

I had one of those Special from Lowe's for $29.99 where ARS would come to the house and do services on my HVAC system. The gentleman form ARS did show up did some reading on my HVAC system and state that i need a new HVAC. This was on March 10, 2026. I explain that i have a house warrantee and if the HVAC can be repaired instead. He state that the parts could be preplace. I did tell him that i would need an invoice. Which needed to include the reason why the part failed, and a breakdown of the cost. He state that it would cost about $700-$800. The invoice that was emailed to me total $759. The home insurance needed a better breakdown of the invoice. It did not include how much it would cost for the service to install the parts. Just $759 total. The invoice needed to state what was the cost of the parts and also what it would cost to install the parts. I have called numerous times to get this corrected. I have even called and talked to their resolution department. Its been so far 10 days and about 12 calls to ARS and still did not receive an appropriate invoice. They also never explain why the parts needed to be replaced. This should be a warning sign to anyone who is thinking of using them for there HVAC service

This is such a dishonest company. I wish i had known before i paid the fee for them to come “investigate” (or whatever) the problem. A guy came, so clean, from another call. He took about five minutes. He did not even use a ladder even though my unit is on the second floor outside. He supposedly looked at my unit and determined the problem was too far gone for repair but emphatically recommended a replacement. He quoted me a cost to replace coolant that was 5000 (more actually but i can’t remember exactly) … and told me that i needed to replace the unit. He emphasized that they would finance the new unit. He stood OVER me and insisted I pay for the service call and then immediately put me on the phone with a “comfort” associate or something. I had to say no. i was clear and direct that i could not replace the unit so they made repair so expensive I could not do it. The whole thing was like being bullied. The guy intimidated me on purpose. I am old, live alone and didn’t have any option so i PAID the extortion fee. And then went without air for ten days. The OTHER company I called just left. They replaced my coolant for $250 and the air is perfect. This is a scam, a ripoff, a dishonest company. DON’T use them. They are just rip off artists. I don ‘t know how that service tech sleeps at night. I called to try to get a refund and although the girl on the phone was so nice the owner never got with me and never gave me the money he absolutely did NOT deserve back.

They were contracted out by Lowe’s to install a small mini split. They never showed up on the date of installation. We called 5 times. Each time, same answer “ going to call their dispatcher and have him call us right back. This went on for 3-4 hrs past their window. No call, no nothing. My husband finally called the Lowe’s salesman we booked with. He also called and was given a lame excuse. He said he didn’t know what to say. We told him we wanted our deposit back and we did receive that. He was very apologetic. Shame on this company and Lowe’s . These reviews say it all…..

Thought they were local, only to find out my tech came all the way from a city more than an hour away. ARS exhibits all the signs of a company bought out by private equity in order to sell you new products instead of fixing what you have. I am wholeheartedly convinced that they sabotaged my AC in order to get me to buy an entire new one from them.

I dont typically leave these reviews. In fact, I prefer to leave positive reviews, but this is important to make others aware of. My husband and I purchased a yearly furnace tune‑up from ARS through Home Depot’s Black Friday sale and scheduled the service for February 6th. The technician who arrived was polite, but instead of performing the tune‑up we paid for, he insisted that we needed an entirely new furnace. He even showed us photos that were not of our furnace and tried to pressure us into believing it was unsafe. He then arranged for another ARS representative to visit our home to provide a quote. Unfortunately, this individual was extremely rude and unprofessional. He refused to give us a straightforward quote and said he needed at least an hour of our time just to “discuss” it. At that point, my husband asked him to leave. We decided to get a second opinion from a reputable HVAC company and we’re very glad we did. They confirmed that our furnace is in perfectly good condition and completed the tune‑up without any issues. No replacement needed.

I recently had ARS evaluate my furnace, which ultimately had no issues. During that visit, I felt pressured to purchase a surge protector. I enrolled in their annual maintenance plan, and a few days later they serviced my AC unit. After the AC inspection, I was told I needed to replace the evaporator coil due to rust (despite no refrigerant leak) and repair or replace the condenser fan motor. The total quoted cost exceeded $8,000. I was then offered a quote of approximately $10,000 for a full AC replacement. I sought a second opinion and was informed that my unit is less than 10 years old and that, since there is no refrigerant leak, replacement of the evaporator coil is not immediately necessary. I was advised that I could continue operating the system and simply replace the fan motor if and when it fails, which would cost under $1,000. In short, there was no urgent need to replace the entire unit. Additionally, ARS stated they were an approved Duke Energy contractor, but they are not listed as such on Duke Energy’s website. Based on my experience, I found the sales approach to be overly aggressive and the recommendations questionable. I strongly encourage others to seek a second opinion before proceeding with any major repairs or replacements.

LIARS! STAY AWAY FROM THIS COMPANY. THEIR SALESMAN PROVIDED A QUOTE FOR A NEW HVAC SYSTEM TO BE FINANCED AT 8.99%. The finance company is saying the interest rate is 15.49%. NO ONE AT ARS OR LOWES WILL INVESTIGATE. I HANDED THEIR SALESMAN A CHECK FOR $4,000 AS A DOWNPAYMENT MADE OUT TO LOWES ON 01/29/26. AS OF TODAY 02/09/26 MY CHECK HAS NOT CLEARED.

I had an tech come out from ARS that was able to figure out a problem that no other company in town could figure out. I would recommend them to anyone!