ARS/Rescue RooterReviews of ars.com

Your financing is terrible!!!!!! I wish we didn't choose you or had purchased our own financing.

The guys cleaned and scoped the house's main line. It was what I asked and that is exactly what they did.

They are courteous, caring and kind

Friendly service

They were great took a little time to get the part but that was not their fault. Came out fixed it when they said they would.

They responded to our plumbing issue same-day within a few hours, professionally and competently, and at a reasonable price. We were very pleased.

I had my ac replaced, they were real responsive and quick to call when trying to sell me an ac. The sales man told me to speak to the installer to have my return filters placed outside with the handler. He was asked by me multiple times if a new ac will fix the back of my house not cooling down. I set up my install appt and asked about the filter change location, she says oh no thats an additional $700+. First red flag. Then install day comes, they were real nice, I told them the fuse blows about 2x's a month for the outside unit. They get it installed & tell me the breaker fuse is replaced to a smaller one and problem should be solved. First night, fuse blows. 2nd night fuse blows, & the back of the house will not cool down & I assume cause the fuse keeps blowing. I call ARS the next morning. They are sending someone out that next night(Friday). Friday comes & I am rescheduled because they do not have a technician in my area, Saturday comes, rescheduled again to Monday. Monday tech comes and tells me I need all new duct work and thats why the back of the house won't cool down, He looks at something the installers plugged in and assumed that was draining the power causing the fuse to blow. He unplugs it and no more issues. Well I wanna speak to someone on the duct problem because I was guaranteed a new unit would fix the issue. The tech says his boss will reach out. Week goes by.. nothing. I called the next week & complained & they say okay yeah a manager will call you. by next week still no call. I call again & told again manager will call. No call, I call another company and they tell me all ducts need replaced. My husband now calls ARS. He gets me a call back that day. They are sending their duct guy out tomorrow (Friday). He says rehanging and some reworking and my ac should cool the back of house. he will get me a call by Monday. I call him Tuesday, he says someone will reach out. Wednesday he says yes calling you today. Its Wednesday night and still no call

Technician was effective in explaining situation, the impact or need for any changes, and the final recommendation.